Frank C Innello
FIRESTONE
Port Charlotte,FL
1
Language
1
Certification
14
years of professional experience
Dedicated Automotive Service and Sales Professional with over 14 years of experience in customer service and dealership sales. Proven ability to effectively communicate vehicle needs and guide customers through informed decision-making. Skilled in managing high-volume customer interactions, service recommendations, and closing sales. Eager to leverage extensive background in a long-term Service Advisor role focused on delivering exceptional customer experiences.
Work History
Service Writer / Service Advisor / Sales
5 Years 6 Months- Recommended and sold tires, brakes, alignments, batteries, preventive maintenance, suspension, A/C services, and general repairs while working toward established sales goals.
- Handled 20–30 customer interactions per day across walk-in, phone, and online channels; built repair orders, prepared estimates, and explained technician findings and recommended work.
- Utilized questions and active listening to identify customer concerns, resolve objections, and foster trust in service recommendations.
- Followed up with customers to secure positive reviews and recognition from management.
- Trained newer employees and supported shop operations by addressing escalated customer concerns.
Sales Consultant
2 Years 1 Month- Sold new Chrysler, Dodge, Jeep, and Ram vehicles along with used vehicles, averaging 10–15 sales monthly, driving increased volume during peak seasons.
- Managed complete customer journey from greeting and needs assessment to follow-up, ensuring positive experiences that fostered customer loyalty.
- Cultivated relationships through walk-in, phone, internet, referral, and repeat-customer opportunities, generating repeat business and achieving performance bonuses.
Sales Consultant
6 Years 4 Months- Achieved dealership sales goals by selling new Ford and Lincoln vehicles and used vehicles across multiple makes.
- Drove business growth through walk-ins, phone and internet leads, referrals, and repeat customers while providing expert product guidance and follow-up.
- Coordinated demonstrations, test drives, pricing, negotiations, trade evaluations, and delivery while maintaining strong customer relationships and supporting coworkers.
Education
High School Diploma - Electrical Department / Electrical Studies
- Electrical Department
Skills
Service Advising
Tire & Repair Sales
Maintenance recommendations
Customer Relations
Needs Assessment
Customer Follow-Up
Negotiation Techniques
Conflict Resolution
Technical Communication
Customer Management Software
Reynolds & Reynolds
Mitchell
VinSolutions
POS/Payments
Inventory
Scheduling
Teamwork
Multitasking
Automotive Product Knowledge
Certification
- Commercial & Residential Electrical Wiring
- Firestone/Bridgestone Service Training
- Automotive Product & Maintenance Knowledge
Languages
English
Native or Bilingual
Timeline
Service Writer / Service Advisor / Sales
FIRESTONE
02.2021 - 08.2026Read More
Sales Consultant
GETTEL CDJR
01.2019 - 02.2021Read More
Sales Consultant
SAM GALLOWAY FORD
09.2012 - 01.2019Read More
Medford Vocational Technical High School
High School Diploma from Electrical Department / Electrical Studies
Read More
ADDITIONAL
- Valid Driver’s License
- English
- Automotive knowledge: tires, brakes, alignments, batteries, suspension, preventive maintenance, A/C, check-engine concerns, and general repairs