Marisa Drake
Charleston,United States
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
19
19
years of professional experience
Work History
Resident Care Coordinator
Brookdale West Ashley
Charleston, SC
12.2023 - Current
- Developed and implemented resident care plans to meet individual needs.
- Monitored residents' medical records and documented changes in condition or behavior.
- Collaborated with interdisciplinary team members to coordinate care services.
- Supervised staff during their shifts ensuring tasks are completed correctly.
Server
Brasserie Gigi
Charleston, SC
01.2014 - 01.2015
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Mercato
Charleston, SC
08.2012 - 01.2014
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
Bartender
Uno Pizzeria & Grill
Macomb, MI
01.2005 - 12.2011
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Education
Bachelor of Arts - Biology
College of Charleston
Charleston, SC05-2015
Skills
- Exceptional Customer Service
- Strong Work Ethic
- Positive and Professional
- POS Operation
Timeline
Resident Care Coordinator
Brookdale West Ashley
12.2023 - Current
Server
Brasserie Gigi
01.2014 - 01.2015
Server
Mercato
08.2012 - 01.2014
Bartender
Uno Pizzeria & Grill
01.2005 - 12.2011
Bachelor of Arts - Biology
College of Charleston
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