MARISA D. ZINGG
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Extensive knowledge in technical processes, strong analytical abilities, and expertise in problem-solving. Proven experience in auditing, recommending corrective and preventive actions, generating statistical reports, and ensuring full compliance with USDA, FDA, ISO, FSSC 22000, and SQF standards. Strong understanding of regulatory standards and continuous improvement practices.
Overview
25
25
years of professional experience
13
13
Certification
Work History
Quality Assurance Manager
AFB INTERNATIONAL
06.2020 - 11.2024
- Company Overview: (Manufacturer of Pet Palatants with an annual Revenue $105.6 million)
- Provide Quality Assurance support and leadership while serving as a key member of the Aurora Management Team
- Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Responsible for managing staff of Food Safety & Sanitation Supervisor, Quality Technicians and Sanitation Technicians
- Support the Global AFB Quality Management System (GQMS) and collaborate with other regions and Corporate Quality Assurance to ensure all practices are executed in accordance with these standards
- Serve as a resource to the Aurora Management Team by providing data and analysis for making business decisions and to drive continuous improvements throughout the manufacturing facility
- Develop, maintain, and implement Standard Operating Procedures (SOPs) as required using Asbury Document Control Management System
- Utilize Statistical Process Control software to monitor product performance, identify potential issues, and assist with developing countermeasures to deliver sustainable solutions
- Assist with investigations of Quality Deviations utilizing PDCA and other problem-solving techniques
- Responsible for tracking key quality metrics and providing report-outs to Aurora Management Team as required to support business operations
- Serve as a member of the Monthly Operating Review (MOR), reporting Quality and Continuous Improvement activities that support Quality KPIs
- Participate in internal and external Quality Audits
- This includes but not limited to Customer Audits, Certification Audits, Regulatory Audits, and Corporate Compliance Audits
- Support GFSI SQF Certification and Food Safety guidelines by overseeing cleaning, sanitation, and environmental monitoring programs to ensure the facility is free of cross contamination and any microbiological concerns
- Coach, mentor, and provide training opportunities to Quality Assurance staff to promote continuous learning and development within the team
Quality Assurance and Technical Manager
KERRY INGREDIENTS
02.2018 - 05.2020
- Company Overview: (Manufacturer of baking and blending with an annual Revenue $9.24 billion)
- Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes
- Develop, implement, and maintain quality policies, standards, procedures, and programs while facilitating continuous improvement
- Oversee testing of quality & reliability standards to ensure alignment with customer expectations
- Monitored all operations that affect Food Safety / Quality
- Provide technical support / direction to the plant on process improvements, corrective & preventive actions (CAPA's), and formulations optimization
- Collaborate with Customer service representatives on product questions, customer complaints and scheduling customer audits
- Conduct staff member performance evaluations and expectations
- Meet Quality Assurance Financial objectives by estimating requirements, preparing annual budget, scheduling expenditures, and analyzing variances
- Submit detailed reports to appropriate executives on Key Performance Indicators (KPI's)
- Summarize data, prepare reports and conducts presentations related to regulatory compliance
Food Safety / Quality Supervisor
GLENMORE DISTILLERIES
05.2016 - 02.2018
- Company Overview: (Manufacturer of distilled and blended liquors with annual sales of $300 Million)
- Executing and developing PRP's, HACCP and other documentation for TGD to achieve 9001:2015, 22002-1 & 22000 ISO certification
- Implementing and maintaining the World Class Manufacturing Quality / Food System at TGD
- Guarantee TGD complies with all current regulatory and legal requirements for Quality and Food Safety
- This includes 3rd party customers and any proposed changes in the rules and regulations
- Ensure TGD, meets all the regulatory Quality / Food safety standards
- Verify that employees understand their role and responsibility for Quality / Food Safety
- Continue to improve TGD Quality / Food Safety Systems
- Lead continuous improvements for the quality processes and systems throughout the manufacturing organization
- Develop strategies to provide our customers with World Class Quality / Food Safety
Bottling Supervisor
GLENMORE DISTILLERIES
08.2016 - 09.2016
- Company Overview: (Manufacturer of distilled and blended liquors with annual sales of $300 Million)
- Leading and developing Union employees to achieve high quality and cost-effective production
- Developing union employees to seek out continuous improvements while maintaining a safe work environment
- Reported and tracked downtime to improve the efficiency of the bottling operation
- Cross function between multiple departments to communicate production issues and corrective actions
- Update production schedule to reflect production balances
- Conducted Gemba walks to enhance processes and look to reduce waste
- (Manufacturer of distilled and blended liquors with annual sales of $300 Million)
Quality Supervisor
MONTEBELLO PACKAGING, INC.
09.2013 - 02.2015
- Company Overview: (Manufacturer of injection molding of caps and closures, collapsible aluminum and laminate tubes, ink markers, aluminum aerosols and all-plastic tubes with annual sales of $35 million)
- Managed a staff of 12 that included Quality Assurance Auditors and Specialists for three shifts
- Resolved 15-20 quality issues per shift and ensured quick resolution
- Communicated regularly with over 50 clients (Pfizer, Allergen, 3M, Barbasol, CPL, Taro, and Acorn); conducted two to three monthly audits
- Recruited staff, set schedules and work objectives, evaluated individual performances, managed conflicts, and provided training and professional development
- Maintained the quality system and assisted in continuous improvements
- Reduced customer complaints by 50% within six months from 30-40 per month to only 15-20 by driving effective communication, retraining employees, bringing awareness to quality concerns, performing Total Preventative Maintenance (TPM) on machinery, and implementing 5S
- Coordinated all the quality control and quality assurance activities, including incoming inspection, in-process inspection, finished goods releases and certificates of conformance and analysis, calibration, and validation
- Monitored quality control procedures and practices for production while recommending improvements
- Completed internal audits and host customer audits; investigated customer complaints and rejections
- Investigated and performed statistical analysis on scrap and non-conformances; isolated defective material and provided guidance for re-work; recommended actions for scrap reduction and quality improvements
- Participated in root cause analysis and implementation of corrective actions
- Identified raw material issues and reported to vendors for corrective action in addition to participating in supplier evaluations
- Worked with production and technical groups on clarifications of specifications, deviations, and quality issues
- Maintained specifications and quality documentation within the plant
- Ensured that proper records were meet for GMP requirements
- Assisted with quality training to ensure that all employees met SOP standards
Quality Engineer
OSRAM SYLVANIA
06.2010 - 08.2013
- Company Overview: (Manufacturer of innovative lighting products that include LED, Halogen, and Ballasts with annual sales of $3.3 billion)
- Managed customer service issues and customer communications for product complaints
- Presented technical analysis for field returns of outsourced and domestic products
- Offered technical support to the extended sales organization for all division quality related issues
- Worked with manufacturing to solve in-house quality concerns
- Reviewed nonconforming product and recommended corrective action
- Provided troubleshooting and technical expertise during customer site visits
- Coordinated relevant departments required to identify and resolve quality issues, developing constructive relationships with key members of the technical organization to maximize effectiveness
- Established, maintained, and improved outsourcing quality approval and monitoring system
Quality Assurance, Quality Systems Supervisor
SWEDISH MATCH
03.2006 - 04.2008
- Company Overview: (Manufacturer of tobacco products with annual sales of $3.3 billion)
- Supervised a staff of three Quality Technicians on each shift
- Maintained the hazard communication program and coordinated approvals of hazardous chemicals
- Assisted with development, documentation, and validation of quality / environmental management systems
- Scheduled and developed QMS audit plans and coordinated activates of the internal audit groups
- Maintained part inventories and supplies; evaluated suppliers and assured cost-effective purchases
- Developed analytical capabilities on procedures and methods while remaining current on specified procedures in the laboratory and at production stations; assured that technicians followed all programs and procedures for protection of self and plant personnel
- Evaluated and test new, alternative, and existing vendors of manufacturing ingredients and materials
Quality Systems Specialist
SWEDISH MATCH
02.2003 - 02.2006
- Company Overview: (Manufacturer of tobacco products with annual sales of $3.3 billion)
- Supported manufacturing and quality through maintenance, monitoring, and development of quality systems
- Organized, maintained, and reported on quality programs in conjunction with department objectives
- Provided support to specialized quality programs such as vendor evaluation, ISO quality and environmental, hazard communication, and microbiology
Quality Assurance Technician
SWEDISH MATCH
05.2001 - 02.2003
- Company Overview: (Manufacturer of tobacco products with annual sales of $3.3 billion)
- Performed qualitative analysis and reports on in-process products and raw materials
- Evaluated and verified test methodology and instrument accuracy in assessing quality of finished product
- Assisted in method development for sample preparation and instrumental analysis
- Provided recommendations to the QA manager of manufacturing support on disposition of substandard product and the impact of conforming and non-conforming product for the assigned process
Education
MBA - Business
Midway University
Versailles, KY05-2022
Master of Science - Science
Brescia University
Owensboro, KY05-2008
Bachelor in Biology - Science
Brescia University
Owensboro, KY05-2000
Chemistry Minor - Science
Brescia University
Owensboro, KY05-2000
Psychology Minor - Science
Brescia University
Owensboro, KY05-2000
Skills
- Energetic and highly motivated
- Analytical problem solving
- Strategic Planning
- Process Improvement
- Dealing with complexity
- Team collaboration
- Personnel training
Certification
- Certified ISO 9001:2015 & ISO 22000 Auditor through SRI
- Trained as a QMS / EMS Internal Auditor for ISO
- Certified Internal Auditor for FSSC 22000 through Registrar Corp
- HACCP Certification through Registrar Corp.
- PCQI Certification through FSPCA -2/19/2023
- Certified in HAZWOP
- Preventive Controls for Human Food through FSPCA
- Food Defense Awareness through FSPCA
- Intentional Adulteration Conducting Vulnerability Assessments through FSPCA
- Intentional Adulteration identification and Explanation of mitigation strategies through FSPCA
- SQF Advance Practitioner through Eurofins
- Trained in negotiations through KARRASS
- Trained in Hazardous Materials Transportation – S0207DOT356-09
- Formerly a member/ Fire Chief of the Fire and Rescue Squad at Swedish Match
- Formerly a member of Women in Science for Engineering
- Formerly a member as well as a Facilitator for the OSRAM Sylvania Recycle Program
Languages
English
Full Professional
Timeline
Quality Assurance Manager
AFB INTERNATIONAL
06.2020 - 11.2024
Quality Assurance and Technical Manager
KERRY INGREDIENTS
02.2018 - 05.2020
Bottling Supervisor
GLENMORE DISTILLERIES
08.2016 - 09.2016
Food Safety / Quality Supervisor
GLENMORE DISTILLERIES
05.2016 - 02.2018
Quality Supervisor
MONTEBELLO PACKAGING, INC.
09.2013 - 02.2015
Quality Engineer
OSRAM SYLVANIA
06.2010 - 08.2013
Quality Assurance, Quality Systems Supervisor
SWEDISH MATCH
03.2006 - 04.2008
Quality Systems Specialist
SWEDISH MATCH
02.2003 - 02.2006
Quality Assurance Technician
SWEDISH MATCH
05.2001 - 02.2003
MBA - Business
Midway University
Master of Science - Science
Brescia University
Bachelor in Biology - Science
Brescia University
Chemistry Minor - Science
Brescia University
Psychology Minor - Science
Brescia University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programs401k matchQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Similar Profiles
Criss SeoaneCriss Seoane
Sourcing / Business Operation for LATAM Region at AFB internationalSourcing / Business Operation for LATAM Region at AFB international
Charles OakmanCharles Oakman
Manufacturing Tech 2 at AFB International (Applied Food BiochemicalManufacturing Tech 2 at AFB International (Applied Food Biochemical
Jordan GuayJordan Guay
Human Resources Manager at USAF, Maxwell AFB, Alabama/ Andrews AFB, MarylandHuman Resources Manager at USAF, Maxwell AFB, Alabama/ Andrews AFB, Maryland
Elma Theophilia Tobias TikiElma Theophilia Tobias Tiki
Quality Assurance Manager at Coca Cola Euro pacific PartnersQuality Assurance Manager at Coca Cola Euro pacific Partners
Shannon BeyShannon Bey
Quality Assurance Manager at Department Of Defense Air ForceQuality Assurance Manager at Department Of Defense Air Force