MARISA ENGLEHART
Midlothian,VA
Summary
Results-focused management professional offering 23 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Accomplished leader with history of success coordinating and monitoring operations across various departments, including retail, customer service, and merchandising. Highly committed to ensuring quality of services and products.
Overview
21
21
years of professional experience
Work History
Account Specialist
Estes Express
Richmond, VA
04.2020 - Current
- Prepared timely and accurate reports outlining [Type] data.
- Placed new customer orders and scheduled appointments.
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Prospected for new customers in target areas or demographics to bring in new business.
- Adhered to standards of quality and service as well as all compliance requirements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Sr Fraud Coordinator
Capital One Financial Corp
Glenn Allen , VA
11.2018 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving credit issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled calls to address customer inquiries and concerns.
Operations Manager
Ulta
, VA
07.2016 - Current
- all aspects of ordering,merchandising,planograms,resets,inventory control,vendor relations,opening and closing of store.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Supervised a team of area managers and 30 associates.
- Established and maintained 10 vendor partnerships.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Maintained up-to-date on business operations as well as positive and negative impacts.
Department Manager
Lowes Companies Inc
Chesterfield, VA
02.2007 - 08.2016
- Responsibilities customer service,scheduling,ms software,merchandising,inventory,resets,cash control,all aspects of customer service and retail management ,training employees and doing monthly learning skills Accomplishments employee of the month , met sales goals for the past 3 years, built a store from the ground up ,im also on the safety team and voice team i like to be involved with all the employees and get them movtivated.
Education
J.D. - accounting
Miami Dade College
Miami, FLSkills
retail management,merchandising,schedules,resets,sales,customer service Awards Dept manager of the year February 2015
- Closing, customer service, training employees, inventory, inventory control, management skills, merchandising, people skills, retail, retail management, safety, sales, scheduling, vendor relations
- Employee relations
- Customer relations specialist
- Performance evaluations
- Sales background
- Fraud prevention
- Fraud investigation
- Credit card fraud
- Monthly forecasting
Additional Information
- 8048227502 , Authorized to work in the US for any employer
Accomplishments
Employee of the month for January 2020
Several medallion awards for customer service
Volunteered at the YMCA
Volunteered for Habitat for Humanity
Timeline
Account Specialist
Estes Express
04.2020 - Current
Sr Fraud Coordinator
Capital One Financial Corp
11.2018 - Current
Operations Manager
Ulta
07.2016 - Current
Department Manager
Lowes Companies Inc
02.2007 - 08.2016
J.D. - accounting
Miami Dade College
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