Marisa Flores
San Antonio,TX
Summary
Driven Insurance Professional with 5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving sales goals.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
04.2022 - Current
- Generate quotes for Members to match individual needs.
- Provide comprehensive product knowledge and guidance to help Members on multiple product selection.
- Cultivate relationships with Members to identify and meet insurance needs and establish trust and rapport.
- Recommend type and amount of coverage based on analysis of Members' circumstances using persuasive sales techniques.
- Demonstrate great understanding of technical and compliance procedures.
- Provide excellent Member experience on every all.
- Meeting all sales and service standards.
Disputes Specialist
JPMorgan Chase
07.2019 - 04.2022
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed and researched cases to resolution.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interacted with merchants and persons of interest to obtain and review dispute information.
Pharmacy Service Representative
CVS/Aetna
11.2018 - 07.2019
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Researched and resolved patient payment issues.
- Follow through on all standards of operating procedures, problem solving ans troubleshooting within guidelines given by management.
- Met all sales and service goals.
Education
High School Diploma -
Miami-Killian Senior High
Miami, FLBusiness
Miami-Dade College
Maimi, FLAccounting
Orange Coast College
Costa Mesa, CASkills
- Consultative Selling Techniques
- Insurance Industry Knowledge
- Asset Protection
- Professional Relationships
Timeline
Licensed Insurance Sales Professional
USAA
04.2022 - Current
Disputes Specialist
JPMorgan Chase
07.2019 - 04.2022
Pharmacy Service Representative
CVS/Aetna
11.2018 - 07.2019
High School Diploma -
Miami-Killian Senior High
Business
Miami-Dade College
Accounting
Orange Coast College
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