Marisa Gonzalez
Morristown,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Stay at Home Mom/Self Employed
06.2019 - Current
- Managed household and family responsibilities, including child care and housekeeping
- Organized and planned family events and activities
- Developed strong organizational and time management skills.
Support Specialist
MRCI Worksource
08.2018 - 06.2019
- Assisted adults with developmental or intellectual disabilities with day to day activities and goals in a day program setting.
DSP (Direct Support Professional)
Opal Services, Inc.
02.2016 - 03.2019
- Assisted service recipients with daily needs
- Meal Preparation and housekeeping
- Medication administration
- Community outings and errands
- Transporting to and from appointments.
Designated Coordinator
Owakihi Inc.
04.2018 - 08.2018
- Assist service recipients with daily needs, meal prep, medication administration, community outings, and transporting to and from appointments
- Menu planning, scheduling, house supervisor, money management, establishing goals and outcomes, and high behavior management.
Customer Service Specialist
UCare Minnesota
02.2016 - 04.2018
- Promptly answer and screen phone calls for the area, routing calls as appropriate within established customer service guidelines
- Obtain and verify patient insurance information
- Adept to answering high volumes of callers
- Assisted patients with billing issues and handled irate patient calls
- Adhere to HIPPA law at all times
- Obtained referrals and authorizations; Collected co-payments and processed third party insurance verifications.
Home Health Aide
Divine House Inc
10.2010 - 02.2016
DSP
REM South Central
11.2009 - 04.2012
Cashier
Goodwill
07.2008 - 11.2009
Customer Service Associate
K-Mart
11.2007 - 06.2008
Crew Member
McDonald's
10.2006 - 11.2007
Education
General Education Development Diploma -
Hubbs Center
01.2011
Skills
- Exceptional communication and listening skills
- Strong work ethic
- Organized with great time management skills
- Ability to use problem-solving and troubleshooting techniques
- Excellent customer service and interpersonal skills
- Able to work independently or as part of a team
- Friendly, Positive Attitude
- Customer Service
Timeline
Stay at Home Mom/Self Employed
06.2019 - Current
Support Specialist
MRCI Worksource
08.2018 - 06.2019
Designated Coordinator
Owakihi Inc.
04.2018 - 08.2018
DSP (Direct Support Professional)
Opal Services, Inc.
02.2016 - 03.2019
Customer Service Specialist
UCare Minnesota
02.2016 - 04.2018
Home Health Aide
Divine House Inc
10.2010 - 02.2016
DSP
REM South Central
11.2009 - 04.2012
Cashier
Goodwill
07.2008 - 11.2009
Customer Service Associate
K-Mart
11.2007 - 06.2008
Crew Member
McDonald's
10.2006 - 11.2007
General Education Development Diploma -
Hubbs Center
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