Marisa Grant
Summary
Energetic Casino Dealer offering 2-year background operating and supervising all table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Table Games Dealer
Turning Stone Casino
09.2022 - Current
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Supported promotional events by encouraging player participation in special promotions and tournaments.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Answered players questions and resolved disputes to provide excellent customer service.
- Worked with dealer team to run larger games such as craps and baccarat.
Sales Representative
CBI Cables
01.2022 - 09.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Increased sales by offering advice on purchases and promoting additional products.
- Minimized process lags through strategic sourcing and customer expectation management.
- Exceeded goals for new accounts in single sales cycle.
- Expanded customer base and boosted profit within product line.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Set up calendar with customer birthdays and other special events for personal touch.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Implemented brand marketing and sales campaigns.
Dental Claims Approver
MetLife
06.2021 - 12.2021
- Calculated adjustments, premiums, and refunds.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Determined appropriateness of payers to protect organization and minimize risk.
- Processed and recorded new policies and claims.
Table Games Dealer & Table Games Floor Supervisor
Turning Stone Resort And Casino
07.2016 - 05.2021
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Horizontal Construction Engineer
United States Army
10.2015 - 12.2015
- Integrated intelligence activities into other military operations, plans and programs.
- Conducted and oversaw interrogations, briefings and debriefings.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Engaged in high-pressure teamwork operations and activities.
Education
Associate of Science - Medical Coding And Reimbursement
Bryant And Stratton College
East Syracuse, NY10.2021
High School Diploma -
New Hartford Senior High School
New Hartford, NY06.2012
Skills
- Great mathematical skills
- Understanding of medical terms
- Data integrity
- Reporting skills
- Insurance industry experience
- Documentation abilities
- Self-Motivated
- Decision Making
- Critical Thinking
- Claims review
- Organization and Time Management
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Resolving Conflicts
- Supervision and Management
Timeline
Table Games Dealer
Turning Stone Casino
09.2022 - Current
Sales Representative
CBI Cables
01.2022 - 09.2022
Dental Claims Approver
MetLife
06.2021 - 12.2021
Table Games Dealer & Table Games Floor Supervisor
Turning Stone Resort And Casino
07.2016 - 05.2021
Horizontal Construction Engineer
United States Army
10.2015 - 12.2015
Associate of Science - Medical Coding And Reimbursement
Bryant And Stratton College
High School Diploma -
New Hartford Senior High School
Similar Profiles
EDWARD CODYEDWARD CODY
Gaming Technician at Turning Stone CasinoGaming Technician at Turning Stone Casino
Michael SzczesniakMichael Szczesniak
Chemical Technician at Atunyote Golf Course Turning Stone Resort CasinoChemical Technician at Atunyote Golf Course Turning Stone Resort Casino
Benjamin CarusoBenjamin Caruso
Sports Book Writer at Turning Stone Resort and CasinoSports Book Writer at Turning Stone Resort and Casino