MARISA HAHN
1133 Warburton Ave Yonkers,NY
Summary
Patient Care Coordinator and sales professional specializing in luxury client engagement and operational excellence. Managed comprehensive patient journeys and converted leads through structured follow-up, achieving significant sales results. Collaborated effectively with medical teams to ensure optimal patient flow and experience.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Bellava MedAesthetics & Plastic Surgery Center
Bedford Hills, NY
06.2025 - 06.2026
- Managed full patient lifecycle for aesthetic and plastic surgery patients from inquiry through consultation, procedure scheduling, and post-operative care
- Coordinated surgical and treatment calendars across multiple providers to ensure efficient scheduling and optimized patient flow
- Served as primary patient liaison, delivering detailed pre-op and post-op instructions and managing ongoing patient communication
- Converted high-volume inbound leads into booked consultations and procedures through structured follow-up and consult coordination
- Completed Yellow Telescope training, implementing their proprietary methodology to optimize conversion rates through strategic lead management during calls and consultations
- Utilized EMR and CRM platforms (Practice Fusion, Boulevard, GoHighLevel) to track patient journeys, documentation, and communication workflows
- Collaborated closely with medical providers and clinical staff to ensure seamless patient experience and operational efficiency
Director of Sales Operations & Client Relations
Hästens
Greenwich, CT
11.2021 - 05.2025
- Generated over $2M in high-ticket luxury sales through consultative selling and relationship-driven client management
- Developed and maintained premium client pipelines requiring long-term trust-building and personalized sales strategy
- Built strategic brand partnerships to increase market visibility and client acquisition opportunities
- Managed operations, scheduling, and client communication across multiple teams and locations
Executive Assistant
BjornBjornsson Design
New York, NY
07.2020 - 11.2021
- Managed executive scheduling, communications, and operational logistics
- Supported client-facing design workflows including consultations and project coordination
- Assisted in event production, vendor relations, and nonprofit design initiative development
Sales Manager
Kartell
New York, NY
07.2019 - 07.2020
- Conducted high-end client consultations and guided purchasing decisions for luxury furnishings
- Managed trade accounts and long-term designer relationships
- Produced branded in-store events to drive engagement and revenue growth
Sales Associate
Hästens
New York, NY
07.2017 - 07.2019
- Delivered luxury sales experiences, enhancing client conversion and retention
- Provided detailed product consultations, addressing needs of domestic and international clientele
- Supported brand activations and co-marketing events to strengthen brand presence
Education
Business Administration - Hospitality Studies
College of Charleston
Charleston, SCCharleston, SC
Skills
- Practice Fusion
- Boulevard
- GoHighLevel
- Salesforce
- Zoho
- Avochato
- Slack
- Microsoft Office
- Mailchimp
Volunteer Experience
- Greenwich Polo Club, Event Coordinator, 2022, 2026
- Armory Art Show NYC, Volunteer, 2024
- Norwalk Boat Show, Event Assistant, 2024
- Hamptons Fine Art Fair, Volunteer, 2024
- Ronald McDonald House, Donations Manager, 2021
- Holiday House NYC, Production & Volunteer, 2017, 2018
Timeline
Care Coordinator
Bellava MedAesthetics & Plastic Surgery Center
06.2025 - 06.2026
Director of Sales Operations & Client Relations
Hästens
11.2021 - 05.2025
Executive Assistant
BjornBjornsson Design
07.2020 - 11.2021
Sales Manager
Kartell
07.2019 - 07.2020
Sales Associate
Hästens
07.2017 - 07.2019
Business Administration - Hospitality Studies
College of Charleston