Marisa Hernandez
Astoria
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication while managing sensitive and confidential information.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Melodically Productions
09.2020 - Current
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, direct phone calls, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Help order general supplies for the office, and common areas.
- Organizing reservations and coordinating personal appointments
- Coordinate with varies teams regarding any new policies, updates, or changes to any internal processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Hospitality Worker
TAO
10.2021 - Current
- Identified and resolved customer complaints concerning food and catering.
- Assist with general cleaning needs, organization, and menu acknowledgment and provided excellent service.
- Maintained confidentiality and discretion while serving high profile talent and entrepreneurs
- Created healthy nutritious menus to serve at important functions.
Customer Service Specialist
Apple
07.2020 - 12.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Hospitality Server
Pizza Loves Emily
05.2018 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Personal Assistant
High Profile Real Estate Broker
02.2014 - 08.2016
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Education
Associate of Arts - Film & Tv
New York Conservatory For Dramatic Arts
Manhattan, NY05.2018
Associate of Applied Science - Business Administration And Management
Northwest Vista College
San Antonio, TX08.2015
Skills
- Basic Food Service
- Account Balancing
- Restaurant Reservations
- Hospitality Management
- Shift Coverage
- Food Allergies
- Cash Register Operations
- Calendar Management
- Appointment Scheduling
- Calendar and Scheduling Software
- Travel Arrangement Coordination
- Running Errands
- Organizing and Preparing Meetings
Additional Information
- AWARDS : Top Associate Market Builder (2021) Top Managing Market Partner (2021) Top Best Seller (2018) (2015) (2013)
- AWARDS: Quarantine, Actually won Best 1st Feature at The Toronto International Nollywood Film Festival
Timeline
Hospitality Worker
TAO
10.2021 - Current
Personal Assistant
Melodically Productions
09.2020 - Current
Customer Service Specialist
Apple
07.2020 - 12.2021
Hospitality Server
Pizza Loves Emily
05.2018 - 03.2020
Personal Assistant
High Profile Real Estate Broker
02.2014 - 08.2016
Associate of Arts - Film & Tv
New York Conservatory For Dramatic Arts
Associate of Applied Science - Business Administration And Management
Northwest Vista College
Similar Profiles
Eve PourcelEve Pourcel
Scénariste at 4.21 productions, Label Anim, Caribara productions, Technicolor animation productionsScénariste at 4.21 productions, Label Anim, Caribara productions, Technicolor animation productions
Susan HullSusan Hull
Television Producer at Circus Dog Productions - Pietown ProductionsTelevision Producer at Circus Dog Productions - Pietown Productions
Colette PostaerColette Postaer
Costume Production Designer at Which Witch Productions (multiple productions)Costume Production Designer at Which Witch Productions (multiple productions)
Doris SuarezDoris Suarez
Cleaning Supervisor at IndependentCleaning Supervisor at Independent
Brett DixonBrett Dixon
Supervisor at Chase Sapphire LoungeSupervisor at Chase Sapphire Lounge