- Cooking and baking for family and friends
- Cleveland Browns football and Detroit Tigers baseball
- Avid reader
- Animal welfare advocacy
Marisa H. Martell
Maumee
Summary
Experienced with coordinating enrollment processes, ensuring accuracy and efficiency. Utilizes strong organizational skills to manage large volumes of data and documentation. Track record of building positive relationships with providers and staff, fostering collaborative environment.
Overview
17
17
years of professional experience
Work History
Enrollment Specialist Supervisor
Continuant Healthcare Solutions
04.2026 - Current
- Provided training and mentorship to new staff members, fostering a collaborative team environment.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention rates.
- Managed enrollment processes for diverse healthcare programs, ensuring compliance with regulatory standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Collaborated with cross-functional teams to optimize enrollment strategies and improve service delivery timelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Credentialing Account Manager
Physician Practice Specialists
03.2019 - 03.2026
- Managed the enrollment, contracting, and credentialing of multiple accounts with all major insurance payers nationwide.
- Maintained provider records and enrollment with commercial and government payers as well as provider portals like Availity and CAQH.
- Managed client relationships to enhance satisfaction and retention.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Bartender, Waitstaff, and Shift Manager
Shawn's Irish Tavern
10.2009 - Current
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Trained new staff on bar operations and customer interaction best practices, enhancing team performance.
- Developed seasonal drink menus in collaboration with management, promoting creativity and innovation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Volunteer Coordinator
Southern Care Hospice
10.2012 - 05.2014
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated volunteer schedules to optimize staffing for patient support and care services.
- Trained and onboarded new volunteers, enhancing team effectiveness and service delivery.
- Developed and implemented volunteer recognition programs, fostering engagement and retention.
- Organized community outreach events to raise awareness of hospice services and recruit volunteers.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Education
Bachelor of Science - Interdisciplinary Studies, Health Studies
University of Toledo
Toledo, OHBachelor of Science - Athletic Training, Exercise Science
Miami University
Skills
- Exceptional communication
- Customer service expertise
- Strong organization
- Adaptability
- Medical terminology
- Verbal and written communication
- Multitasking
- Calm and professional under pressure
- Record maintenance
- Interpersonal relations
Interests
Timeline
Enrollment Specialist Supervisor
Continuant Healthcare Solutions
04.2026 - Current
Credentialing Account Manager
Physician Practice Specialists
03.2019 - 03.2026
Volunteer Coordinator
Southern Care Hospice
10.2012 - 05.2014
Bartender, Waitstaff, and Shift Manager
Shawn's Irish Tavern
10.2009 - Current
Bachelor of Science - Interdisciplinary Studies, Health Studies
University of Toledo
Bachelor of Science - Athletic Training, Exercise Science
Miami University