Marisa Holmes
Eubank,KY
Summary
Results-driven professional with extensive experience in financial analysis and customer service. Proven track record in project management and inventory control, aiming to enhance operational efficiency and foster customer loyalty.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Customer Service Representative
The UPS Store Inc.
Somerset, KY
02.2023 - 11.2023
- Assisted customers with shipping services and product selection.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Operated point-of-sale system for transactions and service orders.
- Processed shipping labels and ensured proper packaging of items.
- Educated customers on available services and promotional offers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Applied Science - Accounting And Finance
Somerset Community College
Somerset, KY05-2026
Associate of Applied Science - Business Administration And Management
Somerset Community College
Somerset, KY12-2025
Skills
- Financial analysis
- Customer service
- Data entry
- Microsoft Excel
- Project management
- Problem resolution
- Inventory management
- Microsoft office expertise
- Spreadsheets
- Customer relationship management (CRM)
- Account management
- In-store support
- Shipping and receiving
- Executive management support
- Scheduling
- Product knowledge
- Warehousing functions
- CRM software proficiency
Certification
Communications
References
References available upon request.
Timeline
Customer Service Representative
The UPS Store Inc.
02.2023 - 11.2023
Associate of Applied Science - Accounting And Finance
Somerset Community College
Associate of Applied Science - Business Administration And Management
Somerset Community College