Marisa Koczur
Phillipsburg,NJ
Summary
Detail-oriented and efficient professional with extensive experience in data entry, documentation, and customer support. Proficient in managing large volumes of information with high accuracy, utilizing tools like CRM software and Microsoft office. Seeking a remote data entry position to leverage strong organizational and technical skills for operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
St. Luke's
Phillipsburg, NJ
10.2023 - Current
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Recorded patient data accurately, maintaining precise health records.
- Assisted in updating electronic medical records to ensure compliance.
Customer Service Representative
DailyPay
Phillipsburg, NJ
11.2022 - 10.2023
- Entered and maintained customer data with 99% accuracy using CRM tools.
- Resolved client issues by tracking and updating records in real time.
- Created detailed notes for each interaction, ensuring compliance with company protocols.
Customer Service Representative
Conduent
Phillipsburg, NJ
09.2020 - 10.2022
- Efficiently processed and documented over 200 records daily.
- Improved data handling processes, reducing errors by 15%.
- Trained new hires on data entry best practices and quality control.
Education
Associate of Science - General Studies
Lewis And Clark Community College
Godfrey, IL05-2019
Skills
- Data entry and documentation
- Typing speed: 84 WPM with 98% accuracy
- CRM software (eg, Salesforce, Zendesk)
- Microsoft Office Suite
- Adobe DC Pro
- Quality assurance and attention to detail
- Time management
- Digital communication tools
Certification
- Microsoft Office Specialist (MOS)
- Data Entry Specialist Certification (LinkedIn Learning and Coursera)
- Google Data Analytics Certification (in progress)
Timeline
Patient Care Technician
St. Luke's
10.2023 - Current
Customer Service Representative
DailyPay
11.2022 - 10.2023
Customer Service Representative
Conduent
09.2020 - 10.2022
Associate of Science - General Studies
Lewis And Clark Community College
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