- Personal Development and Self-Improvement
- Fashion and Style
- DIY and Home Improvement
Marisa Koteles
North Royalton,OH
Summary
Proficient administrative support specialist known for exceptional client relations and effective calendar management. Successfully improved document retrieval efficiency and maintained confidentiality while ensuring seamless office operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
St. Joe Steel
17001 Saranac Rd
03.2020 - 01.2026
- Coordinated executive schedules and appointments to optimize productivity and time management.
- Managed office supplies inventory, ensuring efficient procurement and cost-effectiveness.
- Streamlined communication between departments, enhancing collaboration and information flow.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Cardinal House
Akron, OH
10.2016 - 06.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
School Administrator
Clarkston Elementery School
Clarkston, MI
09.2011 - 02.2015
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
Education
No Degree - Real Estate Liscense
Lakeland Community College
Willoughby, OH05-1999
Office Adminstaion
Auburn Vocational Center
Painesville, OH09-1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Office management
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Records management
- Professional and mature
- Data organization
- Multi-line phone proficiency
- Client relations
Certification
- [Area of certification] Training - [Timeframe]
- CPC-P - Certified Professional Coder-Payer
Interests
Timeline
Administrative Assistant
St. Joe Steel
03.2020 - 01.2026
Administrative Assistant
Cardinal House
10.2016 - 06.2019
School Administrator
Clarkston Elementery School
09.2011 - 02.2015
No Degree - Real Estate Liscense
Lakeland Community College
Office Adminstaion
Auburn Vocational Center