Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Lawrence

Algonac,MI

Summary

Enthusiastic and highly motivated individual who is professional in communication and work ethic. Driven to provide superior quality customer service while growing the team as well. Extensive knowledge in creating solutions for customers and team to drive loyalty and retention. Highly adept at training, managing, coaching, and mentoring team members. Provides customer service with talent for interacting with staff at all levels of organization and public. Looking to bring my unique skills and dedication to a new team where my value is recognized and we are able to effectively help each other grow and flourish together.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Seagate Development Group
Fort Myers, FL
01.2024 - Current
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Maintained calendars for multiple executives.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Provided administrative support to various departments within the organization.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Managed incoming mail distribution and outgoing courier services.

Office Operations Manager

Dean Transportation
Algonac, MI
08.2021 - Current
  • Managed, scheduled and coordinated office functions and activities for employees on a daily basis.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked on a weekly basis.
  • Trained and mentored staff members in company policies, CDL licensing, and daily task execution.

Medical Assistant

Entech Staffing Solutions
Macomb, MI
01.2021 - 07.2021
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Receptionist

Gateway Pediatric Therapy
Sterling Heights, MI
12.2018 - 04.2019
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Coordinated pick-up and delivery of express mail services.

Receptionist /Data Entry Clerk

JMA Services
Sterling Heights, MI
11.2017 - 04.2018
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Coordinated pick-up and delivery of express mail services.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Updated and recorded customer or client information to maintain accounts.

Education

High School Diploma -

South Lake High School
Saint Clair Shores, MI
06.2012

Skills

  • Highly dedicated, self-motivated professional with impressive interpersonal and people skills
  • Effective skills in managing, organization, multi-tasking, and setting and achieving goals
  • Excellent at interpersonal communication and adaptability for problem solving
  • Trustworthy, loyal, and multi-talented with exceptional administrative abilities
  • Positive, proactive team player, skilled in anticipating, identifying, and meeting operational needs timely
  • Very proficient with leadership roles and or managing a team
  • Computer literate and proficient with ability to learn new programs quickly

Certification

  • Certified RCDLTA, Dean Transportation - 2022
  • Certified Ambassador, Dean Transportation - 2021
  • Licensed CDL B - 2021
  • Licensed Cosmetologist - 2015

Timeline

Administrative Coordinator

Seagate Development Group
01.2024 - Current

Office Operations Manager

Dean Transportation
08.2021 - Current

Medical Assistant

Entech Staffing Solutions
01.2021 - 07.2021

Receptionist

Gateway Pediatric Therapy
12.2018 - 04.2019

Receptionist /Data Entry Clerk

JMA Services
11.2017 - 04.2018

High School Diploma -

South Lake High School

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Marisa Lawrence