Marisa Murillo
Overland Park,KS
Summary
Dynamic professional with extensive experience at The University of Kansas Health System, excelling in customer service and office administration. Proven ability to manage sensitive information and maintain confidentiality while enhancing team collaboration. Skilled in file management and effective communication, consistently contributing to a positive work environment and achieving high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Secretary
The University of Kansas Health System
Kansas City, KS
11.2021 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Server
The University of Kansas Health System
Kansas City, KS
01.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science -
Kansas City Kansas Community College
Kansas City, KSHigh School Diploma -
Shawnee Mission North High School
Overland Park, KS05-2018
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Multi-line phone systems
- Supply restocking
- File systems management
- Spreadsheet management
- Mail distribution
- HIPAA guideline compliance
Timeline
Secretary
The University of Kansas Health System
11.2021 - Current
Server
The University of Kansas Health System
01.2020 - 11.2021
Associate of Science -
Kansas City Kansas Community College
High School Diploma -
Shawnee Mission North High School