Marisa Nelsen
Elk River,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Manager
Willow District
08.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Optimized store displays and appearance via strategic merchandising.
Sales Lead
Kota Botanics
09.2022 - 12.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built strong client relationships and provided high value-adding services.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Assistant Manager
Francescas
08.2021 - 08.2022
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
BusinessAdministration
North Dakota State University
Fargo, ND07.2023
Skills
- Customer Service
- Multitasking
- Collaboration
- Organization
- Sales
- Coaching and Mentoring
- Coordinating Production Schedules
- Brand Presentation
- Merchandising and Promotions
- Customer Relationship Management
Timeline
Sales Lead
Kota Botanics
09.2022 - 12.2022
Manager
Willow District
08.2022 - 02.2023
Assistant Manager
Francescas
08.2021 - 08.2022
BusinessAdministration
North Dakota State University
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