Marisa Nieves

• Served high customer volumes during special events, orioles at home games-nights, and weekends.
• Accepted cash tips while maintaining working for a cashless stadium.
• Executed bar opening and closing tasks with precision to meet game day requirements.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Handled simultaneous table assignments with consistent attention to service excellence.
• Executed prompt food and beverage service, maintaining focus on customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Improved dining experience by providing prompt, attentive service to guests.

Contributed to operations until temporary closure due to staff-wide Covid-19 outbreak.

Balanced two jobs with overlapping hours and responsibilities.

• Managed numerous tables concurrently while maintaining high standards of service.
• Provided prompt food and beverage service, maintaining focus on customer requirements.
• Developed positive rapport with loyal clientele.
• Guided new hires in understanding restaurant standards.
• Facilitated teamwork during high-demand times, increasing productivity.
• Ensured compliance with health guidelines to uphold a secure and clean setting for all.
• Enhanced customer loyalty by consistently providing genuine hospitality.
• Boosted sales through effective upselling strategies and comprehensive understanding of menu offerings.
• Outlined menu details and proposed alternatives for allergy-related needs.
• Optimized efficiency during slow times by ensuring supplies, ice, trays, and delivery bags were fully stocked.
• Facilitated collaboration between teams to maintain timely food service.
• Enhanced seating layout to boost table turnover.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Contributed to planning and executing special events, enhancing restaurant's hosting reputation.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Welcomed guests and initiated conversations to determine dining preferences.

Handled drink orders and increased sales of top-tier alcoholic drinks.

If they were not doing all you can eat, I would offer an appetizer (put the appetizer in) while they decide what they were having.

Pre-bussed tables efficiently, ensuring full hands in and full hands out.

Resolved customer complaints efficiently, ensuring guest satisfaction.

Achieved high ratings from every restaurant worked at.

Printed sales slip and reconciled cash at shift end.