Marisa Pagnanelli
Pataskala,OH
Summary
HR recruiting professional with solid background in talent acquisition and human resources coordination. Skilled in sourcing, interviewing, and onboarding candidates, with focus on building strong, collaborative teams. Known for collaborative team efforts and adaptability to changing organizational needs, possessing key skills in recruitment and employee engagement. Strong communication, organizational, and problem-solving abilities valued by employers.
Overview
14
14
years of professional experience
Work History
HR Coordinator
School Employees Retirement System
11.2022 - Current
- Provide administrative and clerical support for HR, including running reports, scheduling meetings, preparing agendas, assembling materials, and maintaining the HR email, calendar and voicemail accounts.
- Maintain HR-related SharePoint and Teams sites.
- Post open positions to internal and external job boards, screen resumes, schedule interviews, send interview regrets, and conduct HR interviews.
- Perform background, education, and certification verifications.
- Provide new hire orientation support for new employees.
- Serve as a resource for employees and act as a liaison with the benefit providers when issues arise.
- Notify employees of FMLA and Short-Term Disability (STD) benefits. Prepare and send FMLA letters, track FMLA and STD leave, and follow up with employees as needed.
- Assist with the preparation and monitoring of the performance review process.
- Plans and facilitates Charitable and Office Committee events for SERS.
- Serve as Co-chair of the SERS wellness committee and plans and facilitates Employee Wellness activities
- Conducts purchasing activities for Administrative Services department and reconciles HR credit card activities
- Perform various Policy Manager administrative duties, including maintenance of Human Resources policies, procedures, and practices.
- Order and maintain office supplies.
- Perform employee exit interviews.
- Serve as backup to the HR Manager
Refunds Specialist
School Employees Retirement System
02.2020 - 11.2022
- Responsible for processing, approving and overseeing the completion of all refunds to members.
- Communicated with other retirement systems regarding verification of member status.
- Created reemployed lump sum and monthly annuity estimates.
- Assisted the member support team with questions generated from phone calls.
- Collaborated with other departments within SERS when needed to complete processing or validate member account information.
- Managed the department email box.
- Processed between 90-110 refunds per day.
Member Support Specialist
School Employees Retirement System
09.2018 - 02.2020
- Answered and responded by telephone and email to all inquiries regarding SERS' benefits and services.
- Completely and accurately documented all calls in Communications Tracking.
- Sought ways to improve processes and services provided.
- Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Exercised and maintained current knowledge of benefits, legislative and administrative changes as well as health care issues that impact SERS' members.
Benefit Calculations Specialist
Ohio Police & Fire Pension Fund
09.2016 - 09.2018
- Created cost statements for the purchase of military and/or civilian service credit.
- Explained and discussed purchasing options to members in easy to understand terms in order to educate each on available options.
- Process the transfers of service credit to and from the pension fund.
- Assisted members with completing the required paperwork for the process of having military time granted to their accounts.
- Reconciled all employer billing.
- Activated all lump sum and payroll deduction purchases.
- Adjusted member accounts to reflect accurate service credit amounts.
- Assisted with the testing of internal systems and departmental processes on a bi-monthly basis.
- Processed refunds of terminated members' accounts.
- Trained new employees on department processes.
Benefit Claims Processor
Ohio Public Employees Retirement System
08.2011 - 12.2013
- Processed retirement applications.
- Calculated retirement benefits.
- Updated personal demographic information on members' accounts.
- Processed tax withholding and direct deposit forms.
- Communicated with members about additional documentation needed in order to process their retirement applications.
- Acted as the department team meeting facilitator throughout my employment.
Education
High School Diploma -
Watkins Memorial HS
Pataskala, OH06.2010
Skills
- HR policies and procedures
- Talent acquisition
- Recruitment and selection
- Background checks
- Onboarding and orientation
- Benefits administration
- ADP
- Confidentiality and discretion
Timeline
HR Coordinator
School Employees Retirement System
11.2022 - Current
Refunds Specialist
School Employees Retirement System
02.2020 - 11.2022
Member Support Specialist
School Employees Retirement System
09.2018 - 02.2020
Benefit Calculations Specialist
Ohio Police & Fire Pension Fund
09.2016 - 09.2018
Benefit Claims Processor
Ohio Public Employees Retirement System
08.2011 - 12.2013
High School Diploma -
Watkins Memorial HS
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