Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Payne

Denver,CO

Summary

Experienced professional with a diverse skill set in customer service and film production. Demonstrated ability to excel in fast-paced environments, deliver projects on time, and adapt quickly to new software tools. Adept at managing time-sensitive tasks and efficiently learning complex systems to meet project goals.

Overview

12
12
years of professional experience

Work History

Training Scheduler - Flight Ops

United Airlines
08.2023 - Current
  • Developed, coordinated, and implemented training schedule plans for pilots, utilizing simulators, and pilot instructors.
  • Tasks include: monitoring the training plan when deviations occur, seek out cost effective alternatives, develop long and short-term contract training plans. Additionally, scheduling recurrent training, initial operating experience, and line checks.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Operations Control - Airport Ops

United Airlines
09.2024 - 03.2025
  • I was responsible for pre-planning prior to each shift and flight bank, ensuring operational readiness across gates, crews, maintenance, weather/ATC, and staffing.
  • I monitored all flight activity within my assigned zone including pre-arrival, arrival, ground-servicing, and departure, to identify and resolve process failures or operational exceptions.

Customer Service Representative

United Airlines
01.2022 - 08.2023
  • Provided quality service to airline customers in a fast-paced airport environment. Tasks include: independently managing flight boarding/unloading, customer service touchpoint opportunities, meeting aircraft in a timely manner while following standard operating procedures, training representatives in rebooking and standard processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Video Editor

Freelance
01.2019 - 01.2023
  • Provided marketing and training videos for on-demand services on deadlines. Received daily video packages to be reviewed, edited and sent back for quality control and training purposes.
  • Collaborated across customers, content producers and production staff in team oriented environment to resolve issues and produce quality products.
  • Other freelance work includes: feature film production, music videos, short films and tv production.
  • Organized and worked with raw footage from multiple cameras and sources.

Production Assistant

City of Aurora (CH 8)
01.2014 - 01.2018
  • Produced video marketing promotions for large corporations and worked directly with clients to ensure satisfaction with produced media.
  • Created motion graphics for live TV news. Provided video services, camera operations, editing and production.
  • Position required routine real time problem solving to ensure news crews and field operations were coordinated to ensure live news broadcasts were aired on time and without issues.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays

Education

Certificate - Visual Effects for Film and Television

Vancouver Institute of Media Arts
Vancouver, BC
01.2019

Associate in Science - Post Production

Colorado Film School
Aurora, CO
01.2017

Skills

  • Project coordination
  • Team scheduling and coordination
  • Clear written and verbal communication
  • Commitment to safety standards
  • focus on real-time developments
  • Skilled in Microsoft Office tools

Timeline

Operations Control - Airport Ops

United Airlines
09.2024 - 03.2025

Training Scheduler - Flight Ops

United Airlines
08.2023 - Current

Customer Service Representative

United Airlines
01.2022 - 08.2023

Video Editor

Freelance
01.2019 - 01.2023

Production Assistant

City of Aurora (CH 8)
01.2014 - 01.2018

Associate in Science - Post Production

Colorado Film School

Certificate - Visual Effects for Film and Television

Vancouver Institute of Media Arts

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