Marisa Rigali
Melissa,TX
Summary
Proven Community Manager with a track record of enhancing tenant satisfaction and retention through strategic community engagement and efficient daily operations management. At BSR Reit, spearheaded initiatives that aligned with organizational goals, leveraging skills in property inspections and relationship building. Excelled in staff training and maintenance oversight, significantly improving community standards and operational efficiency.
Overview
12
12
years of professional experience
Work History
Community Manager
BSR Reit
12.2020 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Leasing Specialist
Davis Development
05.2017 - 12.2020
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Mentored junior leasing associates on best practices for delivering excellent customer service during every stage of the rental process.
Leasing Specialist
AMLI Residential
01.2013 - 05.2017
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Attended staff meetings and took extensive notes to share with property manager.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
Education
High School Diploma -
Lighthouse Academy
Dallas TX05-1999
Skills
- Community engagement
- Daily operations management
- Property inspections
- Resident relations
- Property tours and inspections
- Vendor management
- Relationship building
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Daily operations oversight
- Staff management
- Team Training
Timeline
Community Manager
BSR Reit
12.2020 - Current
Leasing Specialist
Davis Development
05.2017 - 12.2020
Leasing Specialist
AMLI Residential
01.2013 - 05.2017
High School Diploma -
Lighthouse Academy
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