Marisa Santana
Bronx,NY
Summary
Berkeley College graduate with a degree in Fashion Merchandising and Management, with over 8 years of experience in customer service roles with diverse clientele. Able to demonstrate strong interpersonal communication, organizational, teamwork, and conflict resolution skills in high-volume client settings. Aiming to utilize academic knowledge and professional experience to pursue a career in fashion and interior decorating.
Overview
9
9
years of professional experience
Work History
Office Service Ambassador
The Compass Group/Rapport
New York, NY
02.2023 - Current
- Answering emails/teams messages
- Assisting clients/employees
- Working with various partners/executives
- Managing various office floors and conference rooms
- Ordering catering/setting up
- Upkeeping with kitchen cleanliness
- Organizing meeting set ups
Hostess/server
THE LONG ACRE TAVERN
New York, NY
03.2022 - 11.2022
- Greeting customers
- Answering inbound calls regarding location/reservations/events
- Recording reservations on IPad and managing floor plan
- Assisting servers/bartenders
- Helping with clean up
Server
MIZNON RESTAURANT
New York, NY
02.2019 - 09.2021
- Managed high volume of guests while ensuring outstanding customer service & standing for long periods of time
- Utilized Micros POS system with a full menu and promotions to ensure accuracy in guest's orders
- Closed transactions using different methods of payment as cash, credit & debit cards, and electronic touch pay
- Learned the FOH & BOH; which includes cooking, assembling, and serving orders
Social Media Intern
THE RJM GROUP
New York, NY
09.2020 - 12.2020
- Sent out emails to designers about upcoming events and initiatives
- Posted on Instagram accounts about fashion industry events, new products and upcoming company events
- Assisted with organizing shelves with new office supplies
Front Desk Associate
PLANET FITNESS
New York, NY
11.2017 - 11.2018
- Greeted customers, prospective members and guests, while providing exceptional customer service
- Handled all front desk related activity including: answering phones, checking-in members, and new member sign-up
- Initiated and guided tours of the gym to prospective members and answered their questions relating to billing, renewal, and contractual negotiations
- Cleaned and maintained the lobby, common areas, and ensured restocking of supplies daily
Snack Bar Attendant
THE AMACKASSAN CLUB
New York, NY
05.2015 - 09.2016
- Balanced cash drawer daily
- Received food and beverage orders, advised on daily specials, and delivered food and drinks
- Maintained a high level of customer satisfaction through attention to detail in defining needs
- Arranged restaurant reservations, parties, events, and conducted planning
Education
Bachelor of Business Administration - Fashion Merchandising and Management
Berkeley College
New York, NY12.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Multitasking and Organization
- Guest Services
- Market research/social media
- Reservation systems
- Phone Etiquette
- Technological
- Strong Work Ethic
- Professional Appearance
- Computer Skills
- Customer Service
Summary - Objective
Berkeley College graduate with degree in Fashion Merchandising and Management, over 8 years of experience in customer service roles with diverse clientele. Able to demonstrate strong interpersonal communication, organizational, teamwork, and conflict resolution skills in high volume client settings. Aiming to utilize academic knowledge and professional experience to pursue a career in fashion/interior decorating.
Timeline
Office Service Ambassador
The Compass Group/Rapport
02.2023 - Current
Hostess/server
THE LONG ACRE TAVERN
03.2022 - 11.2022
Social Media Intern
THE RJM GROUP
09.2020 - 12.2020
Server
MIZNON RESTAURANT
02.2019 - 09.2021
Front Desk Associate
PLANET FITNESS
11.2017 - 11.2018
Snack Bar Attendant
THE AMACKASSAN CLUB
05.2015 - 09.2016
Bachelor of Business Administration - Fashion Merchandising and Management
Berkeley College
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