Marisa Santana
Bronx,US
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Aspires to leverage academic background in Fashion Merchandising and Management to transition into a creative role in fashion and interior decorating.
Overview
11
11
years of professional experience
Work History
Office Manager
The Compass Group
09.2025 - Current
- Provide high-level support to internal and external employees and clients.
- Coordinate with the onsite team regarding catering, events, and booking requests.
- Work closely with the building management and facilities team.
- Work with vendors and the conference services team to coordinate catering and large meeting events.
- Oversee catering setups and breakdown catering.
- Ensure the cleanliness of office spaces and kitchens.
- Help with EMS bookings
- Having clear communication with the team regarding any changes.
- Proactively help solve booking issues to align with agencies.
- Observe the floors and suggest ways to enhance the experience for clients.
- Ordering supplies for the office.
- Actively working closely with the reception team and the Hospitality Aid team.
Guest Services Coordinator
The Compass Group
02.2023 - Current
- Answering emails and teams messages
- Assisting agencies with office questions and support
- Working with various partners and executives
- Managing five office floors and multiple conference rooms
- Ordering catering as well as setting up and breaking down
- Up-keeping with kitchen cleanliness
- Organizing meeting set ups
HOSTESS/SERVER
The Long Acre Tavern
03.2022 - 11.2022
- Welcomed guests and managed seating arrangements to optimize flow and minimize wait times.
- Coordinated with kitchen staff to ensure timely delivery of orders and guest satisfaction.
- Trained new team members on service standards and operational procedures for effective performance.
- Maintained cleanliness and organization of dining areas to enhance guest experience and safety.
SERVER
Miznon Restaurant
02.2019 - 09.2021
- Managed a high volume of guests while ensuring outstanding customer service, and standing for long periods of time.
- Utilized the Micros POS system with a full menu and promotions to ensure accuracy in guests' orders.
- Closed transactions using different methods of payment, such as cash, credit and debit cards, and electronic touch pay.
- Learned the FOH and BOH, which includes cooking, assembling, and serving orders.
SOCIAL MEDIA INTERN
The RJM Group
09.2020 - 12.2020
- Collaborated with team members to execute social media campaigns aligned with marketing objectives.
- Developed engaging social media content to enhance brand visibility and audience interaction.
- Assisted in managing social media accounts, ensuring consistent branding and timely responses to inquiries.
FRONT DESK ASSOCIATE
Planet Fitness
11.2017 - 11.2018
- Cleaned and maintained the lobby, common areas, and ensured restocking of supplies daily.
- Monitored facility cleanliness and safety standards, reporting issues promptly to maintain a hygienic environment.
- Handled high-pressure situations calmly, while maintaining professionalism.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to assist with new membership openings.
SNACK BAR ATTENDANT
The Amackassan Club
05.2015 - 09.2016
- Balanced cash drawer daily.
- Received food and beverage orders, advised on daily specials, and delivered food and drinks.
- Maintained a high level of customer satisfaction through attention to detail in defining needs.
- Arranged restaurant reservations, parties, events, and conducted planning.
Education
Bachelor of Business Administration And Management - Fashion Merchandising And Management
Berkeley College
New York, NY12-2020
Skills
- Microsoft Office
- Multitasking
- Organization
- Meeting organization
- Social media
- Reservation systems
- Catering services
- Computer Skills
- Customer Service
- Office administration
- Event coordination
Languages
English
Native or Bilingual
Timeline
Office Manager
The Compass Group
09.2025 - Current
Guest Services Coordinator
The Compass Group
02.2023 - Current
HOSTESS/SERVER
The Long Acre Tavern
03.2022 - 11.2022
SOCIAL MEDIA INTERN
The RJM Group
09.2020 - 12.2020
SERVER
Miznon Restaurant
02.2019 - 09.2021
FRONT DESK ASSOCIATE
Planet Fitness
11.2017 - 11.2018
SNACK BAR ATTENDANT
The Amackassan Club
05.2015 - 09.2016
Bachelor of Business Administration And Management - Fashion Merchandising And Management
Berkeley College