Marisa Santillan
Shawnee,KS
Summary
Dynamic professional with extensive experience at KVC Health Systems, excelling in HIPAA compliance and documentation. Proven ability to communicate effectively and coordinate care, ensuring high-quality service delivery. Skilled in Microsoft Word and Excel, with a strong focus on achieving client satisfaction and maintaining confidentiality in all interactions.
Overview
9
9
years of professional experience
Work History
Unit Clerk
KVC Health Systems
01.2023 - Current
- File and scan documents in EHR
- Answer and screen calls
- Order office and hospital supplies
- Assist nurses with lab and x-ray orders
- Register patients for all services such as ER, OP & dental visits
- Coordinate clients offside appointments and special services
- Create paper charts for new admissions
- Perform EKG and vitals on all new admissions
Retention Specialist
Spectrum
04.2022 - 01.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- A persuasive communicator and good listener
Admin II
Maximus
01.2021 - 01.2022
- Reviews and submits applications for federal financial or disability benefits
- Reviews applications
- Ensures case notes are updated with high level of accuracy
- Performs timely and regular follow up with appropriate government program
- Performs other duties as assigned by management
Care Facilitator
Kids TLC
01.2019 - 04.2019
- Coordinate the effective daily care and activities of clients on assigned unit, including transportation as directed.
- Work with agency leaders, therapists and others to ensure a working knowledge of treatment plan of each assigned unit, maintaining confidentiality
- Learn, implement and utilize teaching models (P.A.C.E) and the agency philosophy (Kids TLC Constitution)
- Respond to crisis and conflict in a timely manner with confidence care and professionalism and report to leaders as required.
- Maintain and follow documentation and recordkeeping of clients and ensure quality standards and HIPAA obligations are met
- Accomplish and practice all required trainings including First Aid, CPR, P.A.C.E., ESPI and other state required trainings and standards
CNA - Certified Nursing Assistant
Brookedale Senior Living
08.2018 - 04.2019
- Provide direct care to senior residents
- Assist in maintaining a safe environment and high-level care on a daily basis
- Provide personal care to residents per their individualized plan of care
- Prepare residents for meals and assist to and from the dining areas. Assist with set up and feeding of meals
- Perform vital sign checks and clinical procedures according to community policy.
- Assist residents with toilet and incontinent care.
Assistant Teacher
Children's Tree House Learning Center
06.2016 - 08.2017
- Using Microsoft Word develop lesson plans based on provided monthly curriculum packets
- Interacting with children to support play, exploration, and learning
- Parent communication and daily reports through on-line parent portal
- Designing an appropriate room arrangement based on high-scope curriculum philosophy
- Using high-scope assessment tools to prepare for bi-annual parent/teacher conferences
Education
High School Diploma -
Shawnee Mission North
Shawnee, KS05-2016
Skills
- HIPAA compliance
- Early childhood Education
- Excel
- Microsoft Work
- Documentation skills
- Chart updating
- Communication Skills
Timeline
Unit Clerk
KVC Health Systems
01.2023 - Current
Retention Specialist
Spectrum
04.2022 - 01.2023
Admin II
Maximus
01.2021 - 01.2022
Care Facilitator
Kids TLC
01.2019 - 04.2019
CNA - Certified Nursing Assistant
Brookedale Senior Living
08.2018 - 04.2019
Assistant Teacher
Children's Tree House Learning Center
06.2016 - 08.2017
High School Diploma -
Shawnee Mission North
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