Marisa Smith-Jackson
CSR-Customer Service Representative
Dallas,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Rural Letter Carrier
Usps
Marietta, GA
10.2022 - Current
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
- Sorted mail according to order of address appearance for easy access in field.
Customer Service Representative
Arise/Home Depot
Dallas, GA
01.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
Customer Service Representative
Belnick
Canton, GA
12.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Team Member
Six Flags
Austell, GA
09.2018 - 02.2019
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Warmly greeted visitors and made each feel welcome.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
GED -
Chattahoochee Technical College
Marietta, GA 06.2015 - 06.2015
Skills
Quick Learner
Timeline
Rural Letter Carrier
Usps
10.2022 - Current
Customer Service Representative
Arise/Home Depot
01.2022 - 09.2022
Customer Service Representative
Belnick
12.2019 - 12.2021
Team Member
Six Flags
09.2018 - 02.2019
GED -
Chattahoochee Technical College
06.2015 - 06.2015