Marisa Vedder
Albany,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Director
Christ The King Early Education Center
05.2019 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Handled all aspects of student registration and upkeep of records to meet NYSOCFS requirements.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and cultivating an appreciative and respectful atmosphere for a team.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Created and updated rosters as necessary.
- Coordinator of public school Universal Pre-K program operating in a private school setting.
- Created weekly work schedule as well as daily break schedule to ensure proper coverage in all classes.
Customer Support Specialist
Catseye Pest Control Inc.
02.2015 - 09.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone and email, ensuring a high level of professionalism at all times.
- Utilized programs effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Offered assistance in implementing and developing training programs.
Tier 2 Customer Service Representative
CommerceHub
08.2010 - 02.2015
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Coordinated with the team to share workload during peak periods, ensuring optimal service and minimal customer wait times.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Enhanced team productivity by sharing best practices and collaborating on process improvements.
- Collaborated with colleagues across departments to expedite resolution efforts when needed..
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Used ticketing systems to manage and process support actions and requests.
- Served as an escalation point for challenging cases, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Early Childhood Education
SUNY Empire State College
Saratoga Springs, NYEnglish
SUNY At Albany
Albany, NYEnglish
The College of Saint Rose
Albany, NYSkills
- Staff Management
- Strategic Planning
- Business Administration
- Staff Development/Coordination
- Team Operations
- Employee Relations
- Task Delegation
- Crisis Management
- Meeting facilitation
- Critical Thinking
Timeline
Assistant Director
Christ The King Early Education Center
05.2019 - Current
Customer Support Specialist
Catseye Pest Control Inc.
02.2015 - 09.2016
Tier 2 Customer Service Representative
CommerceHub
08.2010 - 02.2015
Early Childhood Education
SUNY Empire State College
English
SUNY At Albany
English
The College of Saint Rose
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