Marisa Waid
Cartersville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Atlanta Chimney Doctor
12.2020 - Current
- Responded to customer requests for products, services, and company information.
- Manage customer's account
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Dispatch jobs to Field Technicians
Self Employed
Marisa's Pieces
06.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Research unique furniture pieces to acquire, refurbish and sell retail antique furniture and crafts
Insurance Agent
State Farm
07.2023 - 08.2023
- Went through initial State Farm training
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Self Employed
WW Commercial Cleaning
09.2010 - 06.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Self-Employed
South Beach Sun Tanning
01.2007 - 09.2009
- Managed day to day operations of Salon
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Hiring, scheduling, purchasing, advertising, vendor management, sales, implementation and training
- Learned and adapted quickly to new technology and software applications.
- Increased sales and customer base
Administrative Assistant
Eagle Development & Construction
06.2006 - 09.2008
- Management of numerous rental properties and new home construction projects
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Performed home staging, cleaning, advertising of rental properties
Education
High School Diploma -
North Cobb High School
Kennesaw, GAProperty & Casualty License
America's Professor
06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Payment Processing
- Complaint resolution
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Administrative Support
- Staff Training
- Filing
- Product Sales
- Multi-line phone talent
- Store maintenance
- Service Upselling
- Office equipment proficiency
- Clerical Support
- Product Knowledge
- Microsoft Outlook
- Computer Proficiency
Timeline
Insurance Agent
State Farm
07.2023 - 08.2023
Customer Service Representative
Atlanta Chimney Doctor
12.2020 - Current
Self Employed
Marisa's Pieces
06.2014 - Current
Self Employed
WW Commercial Cleaning
09.2010 - 06.2013
Self-Employed
South Beach Sun Tanning
01.2007 - 09.2009
Administrative Assistant
Eagle Development & Construction
06.2006 - 09.2008
High School Diploma -
North Cobb High School
Property & Casualty License
America's Professor
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