Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
background-images

Marisa Wall

Austin

Summary

Operations Services Supervisor with 22+ years of progressive banking experience, specializing in branch operations, team leadership, customer service, and compliance. Proven ability to manage high-volume environments, coach teams, and support sales initiatives. Committed to delivering exceptional service and operational excellence.

Overview

9
9
years of professional experience

Work History

Operations Services Supervisor

First Citizens Bank
01.2022 - Current
  • Lead daily branch operations, ensuring compliance with regulatory and internal standards.
  • Supervise and coach service line associates, fostering a high-performance team culture. Austin area trainer.
  • Deliver exceptional customer service and resolve complex service issues.
  • Open new accounts and support branch sales goals by identifying and referring opportunities.
  • Maintain operational efficiency and risk management through accurate transaction oversight.
  • Daily, monthly and quarterly reports
  • Processing wires
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Senior Service Representative II / III

First Citizens Bank
01.2019 - 01.2022
  • Provided frontline customer service and cash handling in a fast-paced environment.
  • Opened accounts and ensured adherence to compliance and audit standards.
  • Acted as backup to the Operations Services Supervisor, supporting branch operations.
  • Identified referral opportunities to enhance customer financial well-being.

Financial Services Representative

Regions Bank
01.2017 - 01.2019
  • Managed daily banking operations, including account openings and cash transactions.
  • Delivered personalized service and identified customer needs for referrals.
  • Ensured compliance with bank policies and procedures.

Education

General Studies -

Community College of Rhode Island
01.2016

Skills

  • Branch Operations Management
  • Team Leadership & Coaching
  • Customer Service Excellence
  • Regulatory Compliance
  • Time Management
  • Adaptability & Problem Solving
  • Detail-Oriented
  • Texas Notary

Accomplishments

  • Austin area Operations Services Supervisor of the year 2024
  • Quarterly referral awards

Affiliations

Ambassador for the Round Rock Chamber of Commerce

Timeline

Operations Services Supervisor

First Citizens Bank
01.2022 - Current

Senior Service Representative II / III

First Citizens Bank
01.2019 - 01.2022

Financial Services Representative

Regions Bank
01.2017 - 01.2019

General Studies -

Community College of Rhode Island

Similar Profiles

CREATE PROFILE
Marisa Wall