Marisa A Velasquez
Fort Collins,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality and multi tasking Engaging and personable coach and employee trainer successful at maximizing team productivity and encouraging a healthy work environment. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2022 - 08.2022
- Multi tasking making multiple drinks at a time
- Planning and assigning 3- 8 barista positions during their shifts.
- Time management planning out breaks and busy times
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Barista
Starbucks
06.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new employees in groups and in one-on-one scenarios.
Snack Bar Cashier
Rocklin Girls FastPitch Softball League
02.2019 - 03.2020
- Counting money before and after shift
- Taking orders from customers and communicating order to other workers
- Prep food before opening
- Restock supplies
Education
Bachelor of Science - Health And Exercise Science Sports Medicine
Colorado State University
Fort Collins, CO12.2024
Bachelor of Science - Kinesiology
Sierra College
Rocklin, CAHigh School Diploma -
Rocklin High School
Rocklin, CA06.2020
Skills
- Store Opening and Closing
- Staff Development
- Cash Register Operations
- Inventory Management
- Strategic Planning
- Performance Tracking and Evaluations
- Changing Out Tills
- Job Assignments
- Deposit Verification
- Guest Satisfaction
- Coffee Machinery
- Encouraging Others
Timeline
Shift Supervisor
Starbucks
02.2022 - 08.2022
Barista
Starbucks
06.2021 - 02.2022
Snack Bar Cashier
Rocklin Girls FastPitch Softball League
02.2019 - 03.2020
Bachelor of Science - Health And Exercise Science Sports Medicine
Colorado State University
Bachelor of Science - Kinesiology
Sierra College
High School Diploma -
Rocklin High School
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