Summary
Overview
Work History
Education
Skills
Timeline
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Marised Lewis

Killeen,TX

Summary

Driven professional with a proven track record at Blue Cross Blue Shield of Alabama, excelling in customer service and problem-solving. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and efficient handling of high-stress situations. Skilled in active listening and critical thinking, contributing to high health inspection scores and improved kitchen efficiency at AAFES Exchange.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Blue Cross Blue Shield of Alabama
Killeen, TX
01.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Crew Kitchen Staff Member

AAFES Exchange
Killeen, TX
04.2022 - 09.2022
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
  • Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.

Education

High School - High School

Francisco G. Nepomuceno Memorial High School
Philippines
04.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Problem Resolution
  • Scheduling
  • Appointment Scheduling
  • Medical terminology knowledge

Timeline

Customer Service Representative

Blue Cross Blue Shield of Alabama
01.2023 - 02.2024

Crew Kitchen Staff Member

AAFES Exchange
04.2022 - 09.2022

High School - High School

Francisco G. Nepomuceno Memorial High School
Marised Lewis