Marisela BautistaSanchez
Woodside,NY
Summary
Customer service professional with extensive experience in front desk operations and administrative support. Proficient in managing phone calls, emails, and scheduling in high-pressure environments. Demonstrated ability to assist clients effectively and enhance overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
Avra Rockefeller Center
New York, USA
01.2025 - Current
- Managed incoming phone calls, reservations, and customer inquiries.
- Responded to emails regarding reservations, availability, and general questions.
- Welcomed and assisted guests, ensuring smooth front desk operations.
- Coordinated guest flow and managed coat check services.
- Assisted clients with gift card purchases and provided service information.
- Supported private dining inquiries and guided clients through event spaces.
Busser
Avra Rockefeller Center
New York, USA
01.2022 - 01.2024
- Supported daily operations in a high-volume environment.
- Assisted with table setup, organization, and service coordination.
- Delivered non-alcoholic beverages and supported food service as needed.
- Packaged takeout orders accurately and efficiently.
- Collaborated closely with team members to maintain an efficient workflow.
Education
Bachelor of Science - Industrial Engineering
National Univeristy of Colombia
Medellin Colombia09-2017
Skills
- Customer Service & Client Support
- Phone & Email Communication
- Scheduling & Organization
- Time Management
- Attention to Detail
- Microsoft Office & Google Workspace (basic)
- Menu knowledge
- High-volume service
- Operational support
- Effective communication
- Adaptability
- Team collaboration
Timeline
Hostess
Avra Rockefeller Center
01.2025 - Current
Busser
Avra Rockefeller Center
01.2022 - 01.2024
Bachelor of Science - Industrial Engineering
National Univeristy of Colombia