Marisela Diaz
Edinburg
Summary
Dynamic customer service professional with a proven track record at Carenet Health, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint resolution, I excel in high-pressure environments, ensuring satisfaction while maintaining professionalism. Proficient in data entry and Microsoft Outlook, I prioritize efficiency and quality care in all interactions.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Carenet Health
03.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medication Aide
Atrium Nursing and Rehab
03.2017 - 10.2020
Home Health Aide
Private Care
01.2011 - 12.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Medication Aide
Coon Memorial Nursing Home
02.1997 - 10.2010
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Education
State Certification License - Medication Aide
Amarillo College
Amarillo, TX05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
Timeline
Customer Service Representative
Carenet Health
03.2022 - 12.2023
Medication Aide
Atrium Nursing and Rehab
03.2017 - 10.2020
Home Health Aide
Private Care
01.2011 - 12.2015
Medication Aide
Coon Memorial Nursing Home
02.1997 - 10.2010
State Certification License - Medication Aide
Amarillo College
Similar Profiles
Belinda GonzalesBelinda Gonzales
REMOTE RADIOLOGY SCHEDULER at Carenet HealthREMOTE RADIOLOGY SCHEDULER at Carenet Health
Jaylen Grayson TaylorJaylen Grayson Taylor
Remote Engagement Specialist at Carenet HealthRemote Engagement Specialist at Carenet Health
Jodi WattsJodi Watts
Certified Medical Assistant at Carenet HealthCertified Medical Assistant at Carenet Health
Oscar TamezOscar Tamez
Service Advisor at Payne Auto GroupService Advisor at Payne Auto Group
Charlotte RazoCharlotte Razo
Teaching Assistant at Covenant ChristianTeaching Assistant at Covenant Christian