Marisela GARCIA
Goshen,IN
Summary
Proven Administrative Assistant with a track record of enhancing customer loyalty at FT INDUSTRIES, LLC., by resolving complaints with empathy and professionalism. Skilled in office administration and bilingual communication, adept at fostering strong relationships across departments and optimizing organizational efficiency. Achieved significant improvements in workflow and customer service delivery through exceptional organization and strategic scheduling.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
White Pine Services
Elkhart, IN
08.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
FT INDUSTRIES,LLC.
Goshen, IN
02.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Reciever
Keystone
Goshen, IN
06.2016 - 01.2022
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
Shipping Coordinator
Harman/Crown
Elkhart, IN
02.2001 - 06.2016
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
Education
High School Diploma -
P.S.J.A High School
Pharr, TX05-1991
Skills
- Customer Service
- Office administration
- File organization
- Bilingual
- Forklift
- Exceptional organixation
Timeline
Administrative Assistant
White Pine Services
08.2021 - Current
Customer Service Representative
FT INDUSTRIES,LLC.
02.2021 - 01.2024
Reciever
Keystone
06.2016 - 01.2022
Shipping Coordinator
Harman/Crown
02.2001 - 06.2016
High School Diploma -
P.S.J.A High School