Marisela Garza-Kolesar
Odessa
Summary
Experienced Customer Service professional with excellent communication skills. Able to make decisions independently and quickly with minimal escalations. Customer focused with diverse industry experience including bartending, pharmacy, call centers and retail.
Overview
18
18
years of professional experience
Work History
Receptionist/Shipper
Dixie Pipe Sales
01.2023 - Current
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies and pipe inventory.
- Respond to inquiries from callers seeking information.
- Orchestrate routing by producing accurate shipping documentation.
- Received incoming shipments, compared contents against associated records.
- Complete basic mathematical calculations to check weights and dimensions of shipments.
- Monitor shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handle high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Surgical Coordinator
Pinnacle Dermatology Formerly Chappell Rosso Derm
02.2016 - 12.2017
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
Pharmacy Technician
City Drug Store
05.2008 - 04.2015
- Prescription processing
- Answering phones
- Medication Inventory
- Process Insurance Claims
- Prescription filing
- Trained new technicians
- Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting
Bartender
The Gage Hotel
06.2006 - 08.2011
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawer.
- Staff trainer
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Education
Studied Fine Arts -
Sul Ross State University
Alpine, TX01.2004
High school diploma -
Alpine High School
Alpine, TX01.2003
Skills
- Office Management
- Data Entry
- Scheduling
- Digital Publishing
- Social Media Marketing
- Video Editing
- Social Media Management
- Audience Engagement
- Digital Photography
- Digital Marketing
- Photography
- Content Curation
- Motion Graphics
Timeline
Receptionist/Shipper
Dixie Pipe Sales
01.2023 - Current
Surgical Coordinator
Pinnacle Dermatology Formerly Chappell Rosso Derm
02.2016 - 12.2017
Pharmacy Technician
City Drug Store
05.2008 - 04.2015
Bartender
The Gage Hotel
06.2006 - 08.2011
Studied Fine Arts -
Sul Ross State University
High school diploma -
Alpine High School
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