Detail-oriented, diligent administrative professional with 20 years of exceptional customer service in a range of different business settings. Strong organizational skills with a penchant for anticipating and meeting client and executives’ needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Trailing Documents Specialist/ Shipper
Tidewater Mortgage Services, Inc.
Virginia Beach, VA
04.2024 - 04.2026
Intake of all final title policies, original and recorded mortgages.
Review all documents for accuracy to ensure borrowers names match with the deed of bargain and sale/ deed of gift, all signatures, initials, dates, and notary seals are present and correct.
Remediate any errors on the documents with the closing agent as soon as possible.
Scanning and saving all documents received physically in office or via email into EnCompass.
Uploading all necessary trailed documents to investor portals..
Generate cover sheets and shipping manifests for documents being shipped back to the investor, notate tracking into each file.
Forward MIC's and FHA transfers.
Receiving of fully closed loan packages, make certified copies of the original notes and mortgages, and ship original note to designated warehouse bank.
Review the package to ensure all documents were signed and dated, then organize them to be scanned and uploaded into EnCompass.
Auto-assign the documents into respective buckets and manually drop any that remain in unassigned.
Review the buckets and mark all required as ready to ship.
Upload closed loan package to the investor and follow up for any purchase conditions needed.
Once purchased, completion of MERs, hazard and flood transfers processed.
Complete milestones to complete the file in EnCompass and remove file from pipeline.
Designated COBRA Administrator
Flexible Benefit Administrators
08.2022 - 04.2024
Processing enrollment and termination of COBRA coverage for members
Entering new plan members and qualifying event notices
Sending enrollments to clients and insurance carriers
Creating check requests to send out coverage payments for eligible participants
Generating remittance and end of the month reports
Filing client benefit election and termination forms
Compliance Specialist
Tidewater Mortgage Services, Inc
09.2019 - 08.2022
Requesting employee verification from current employers
Processing all HMDA files (Home Mortgage disclosure acts)
Entering personal information for mortgagees
Generating, printing, collating, and mailing all statement of denial letters for denied or withdrawn loans
Processing loan disclosures
Post Closing Specialist
Priority Title and Escrow, LLC
09.2016 - 09.2019
Confirming employment, income, and personal information for applicants
Front Desk reception for multiple companies residing in the building in addition to Priority Title and Escrow
Processing closed loans
Post-closing specialist
Equipment Manager
Yummy Goodness Catering Company
05.2015 - 09.2016
Set up of various catering events while working closely with the owner and client to ensure a successful outcome.
Food preparation, cleanup, and transport, following all health and safety qualifications
Food service to guests at events
Inventory of food supplies and equipment
Office Manager/Grounds Supervisor
The Garden of the Pines Pet Cemetery
04.2007 - 11.2015
Making and receiving telephone calls, as well as all text and email correspondence
Receiving, sorting, and processing all mail
Responsible for the handling of clients checks, cash, donations, reservations, and prepaid plots
Maintaining document sales and petty cash expenditures
Performing account recordings, including payment of bills, payroll, and burial data
Maintaining discreet and confidential client, vendor, and employee information
Performing a variety of company development projects
Compiling company data and making reports
Managing a schedule for patron services, employees, and coordinating daily operations
Direct communications liaison between clients, directors, vendors, city officials, rental tenants, and employees
Responsible for entering data into cemetery maps and surveys
Accountable for inventory and ordering of all products, hardware, replacement parts, and supplies
Responsible for opening and closing procedures.
Education
Associates Degree - Elementary Education
Axia College The University of Phoenix
01-2010
Skills
Microsoft Office, Quickbooks, Open Office, WexHealth, SoftPro, and EnCompass
Data Entry
Office Management
Records Management
Event Management
Financial Reporting
Bookkeeping
Customer Service
Administrative Support
Front Desk Reception
Certification
ServSafe Food Handler
Timeline
Trailing Documents Specialist/ Shipper
Tidewater Mortgage Services, Inc.
04.2024 - 04.2026
Designated COBRA Administrator
Flexible Benefit Administrators
08.2022 - 04.2024
Compliance Specialist
Tidewater Mortgage Services, Inc
09.2019 - 08.2022
Post Closing Specialist
Priority Title and Escrow, LLC
09.2016 - 09.2019
Equipment Manager
Yummy Goodness Catering Company
05.2015 - 09.2016
Office Manager/Grounds Supervisor
The Garden of the Pines Pet Cemetery
04.2007 - 11.2015
Associates Degree - Elementary Education
Axia College The University of Phoenix
AWARDS
Team Player of the Year, 2018 & 2019 Priority Title and Escrow, Employee of the Month (2X) Tidewater Mortgage Services