Marisela Guzman Luna

A Front Desk Supervisor leads the daily operations of a reception area. They manage team schedules, train staff, resolve customer complaints, and ensure smooth check-in/check-out processes.

• Supervise front desk receptionist, delegate daily tasks, create work schedules, and approve shift swaps or time-off requests.
• Serve as the primary escalation point for complex customer issues, complaints, and requests to ensure high-quality service.
• Oversee daily administrative workflows, manages billing/cash handling, and ensure compliance with company policies.
• Onboard new staff members, conduct performance coaching, and lead ongoing training on new software or procedures.
• Meeting with management to improve performance when needed.
• Working at different locations when needed helping the organization.
• Learning new tasks as new workflows come out.

• Helped customers open and close accounts, apply for loans and make sound financial decisions.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

• Managed customer referrals to help financial services team members capitalize on sales changes.

• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

• Verified amounts and integrity of every check or funds transfer.

• Counted as much as $75,000 in daily funds with manual and machine-assisted methods.

• Balanced daily cash deposits and vault inventory with zero error rate.