Amanda League
Temple,GA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
28
28
years of professional experience
Work History
Front Desk Supervisor
Econolodge Hotel
Douglasville, Georgia
02.2023 - 02.2025
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised front desk staff to deliver exceptional customer service.
- Handled guest inquiries and resolved issues with professionalism and efficiency.
- Coordinated room assignments and maintained accurate occupancy records daily.
- Monitored inventory of supplies, ensuring availability for front desk operations.
- Implemented hotel policies and procedures to enhance guest satisfaction standards.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
Customer Service Manager
Shiloh Animal Hospital
Carrollton, Georgia
07.2007 - 02.2023
- Supervised customer service team, ensuring high-quality support for pet owners.
- Developed training programs to enhance staff skills and service delivery.
- Managed scheduling for appointments, optimizing workflow and client satisfaction.
- Resolved client complaints promptly, fostering positive relationships with pet owners.
- Evaluated customer feedback, identifying areas for improvement in service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Customer Service Representative
Omni Funeral Call
Carrollton, GA
08.1997 - 06.2005
- Addressed concerns promptly to ensure client satisfaction and comfort.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
Education
Some College (No Degree) - Early Childhood Education
University of West Georgia
Carrollton, Georgia, GASkills
- Front desk operations
- Guest relationship management
- Reservation systems
- Staff training
- Customer relationship management
- Conflict resolution
- Complaint handling
- Data entry
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
- Relationship building
- Multitasking and organization
- Courteous demeanor
- De-escalation techniques
- Appointment scheduling
- Call center experience
- Strong teamwork
- Customer service
- Inbound and outbound calling
- Customer relations
- Multi-task management
- Typing proficiency
- Hospitality and accommodation
- Staff education and training
- Building rapport
- Filing
- High-energy attitude
- Creative problem solving
- Service standard compliance
Accomplishments
I received multiple awards for providing quality customer service.
Timeline
Front Desk Supervisor
Econolodge Hotel
02.2023 - 02.2025
Customer Service Manager
Shiloh Animal Hospital
07.2007 - 02.2023
Customer Service Representative
Omni Funeral Call
08.1997 - 06.2005
Some College (No Degree) - Early Childhood Education
University of West Georgia