Nyesia Lewis
Mammoth Lakes,CA
Summary
I have been in Mammoth Lakes for half a year, and I am enjoying everything it has to offer. The position I am in now has been great for my transition to a new place. I am very excited for a new opportunity, and I have experienced great things within this company. I believe that my degree in Social Work would make me a great candidate for this position. I am a very personable and dedicated individual with extensive experience in various fields. I am a solid team player with an upbeat, positive attitude and I have the proven skill in establishing rapport with clients and guests. I am motivated to maintain customer satisfaction and contribute to company success. I am entusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
The Village Lodge
Mammoth Lakes, CA
11.2023 - Current
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
Customer Service Representative
State Farm
Wyandotte, MI
01.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Head Server/Bartender/FOH Manager
Sushi Bar On The Rocks
Wyandotte, MI
02.2019 - 01.2023
- Order inventory in a timely manner and appropriate quantity, Upsell and recommend current products, Ensure guests are satisfied and resolve issues when needed, Top sales every month of employment, Promoted to Head Bartender after 2 months in the position, Gained regular clientele, Promoted events and fundraisers for the city of Wyandotte with great results
- Supervised service staff in providing quality service to customers in a timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Generated employee paychecks and direct deposit payments in a timely manner.
Entrepreneur in self-owned small online business
Self Employed
11.2019 - 11.2021
- Designed and marketed my products through social media, Accepted orders and shipped them to customers, Gained feedback from customers to better my sales and products, Gained regular clientele, Successfully learned how to meet customers needs, Received great reviews and had customers reorder product
Education
Social Work
Wayne State University
Detroit, MI06.2019
High School Diploma -
Woodhaven High School
Flat Rock, MI05-2015
Skills
- Problem solving
- Detail oriented
- Microsoft Office
- Point of Sales
- Social Media
- Teamwork
- Time Management
- Organization
- Paperwork Processing
- Positive and Professional
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Scheduling
- Complaint Resolution
- Data Entry
- Upselling and Cross-Selling
- Paperwork Management
Certification
- TIPS certified
- SafeServ certified
- CPR certified
Timeline
Front Desk Supervisor
The Village Lodge
11.2023 - Current
Customer Service Representative
State Farm
01.2023 - 11.2023
Entrepreneur in self-owned small online business
Self Employed
11.2019 - 11.2021
Head Server/Bartender/FOH Manager
Sushi Bar On The Rocks
02.2019 - 01.2023
Social Work
Wayne State University
High School Diploma -
Woodhaven High School
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