Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

MARISELA HERNANDEZ

San Diego,CA

Summary

Highly motivated Home Health Account Manager with extensive experience in healthcare. Reactivating dormant accounts and driving territory growth. Demonstrated ability to work collaboratively with discharging planners, healthcare professionals, and patients to promote quality patient care. Possesses strong clinical knowledge, excellent communication skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Empathic professional driven to bridge communication between healthcare providers, patients, and families to ensure effective and compassionate care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Manager

Mission Healthcare
02.2025 - Current
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Made sales calls, conducted presentations, educated potential clients and referral sources on benefits of home health services.
  • Conducted regular in-service presentations, lunch-and learns and health fair booths to enhance provider engagement.
  • Took part in community events, hosted activities for residents and gained community trust.

Nursing Home Health Aide

Mission Healthcare
05.2018 - 02.2025
  • Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
  • Acted as a liaison between patients, families, and healthcare professionals ensuring all parties are informed on updates related to the clients health and well being.
  • Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Maintained patient records and reported notable observations to supervisor and case manager.
  • Collaborated with nurses, social workers, family members and other healthcare professionals to ensure quality care for patients.
  • Provided support and training to newly hired Home Heath Aides during their onboarding process.

Bartender

Legends Hospitality
05.2021 - 10.2024
  • Developed strong working relationships with customers and staff.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Utilized problem solving skills to resolve customer complaints in a courteous manner.
  • Assisted customers with drink menu selections based on their individual tastes and preferences.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.

CNA Supervisor

Seasons at L
03.2013 - 05.2018
  • Identified areas for improvement in the delivery of resident care services, implementing corrective action plans as needed.
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Completed daily documentation and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Administered medications according to physician’s orders accurately and timely.
  • Provided oversight and supervision of CNA staff, ensuring proper care and assistance to residents.
  • Consulted with medical, business and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans and promote health programs.

CNA

Togther We Grow
03.2016 - 02.2017
  • Worked with medically fragile and typically children
  • Provided sensory stimulation in a controlled environment
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.

Education

Associate - Spanish

San Diego Mesa Community College
10.2024

Skills

  • Excellent communication skills
  • Time management
  • Strong Clinical Knowledge
  • Relationship building
  • Client documentation
  • Interpersonal skills
  • Account oversight
  • Client relations
  • Teamwork and collaboration

LANGUAGES

Spanish

Certification

  • Certified Nursing Assistant
  • Certified Home Health Aide
  • TIPS certified
  • RBS certified

Timeline

Account Manager

Mission Healthcare
02.2025 - Current

Bartender

Legends Hospitality
05.2021 - 10.2024

Nursing Home Health Aide

Mission Healthcare
05.2018 - 02.2025

CNA

Togther We Grow
03.2016 - 02.2017

CNA Supervisor

Seasons at L
03.2013 - 05.2018

Associate - Spanish

San Diego Mesa Community College

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