Marisela Lopez Flores
El Paso,TX
Summary
Dynamic professional with a proven track record at Emerson Climate Technologies, excelling in team development and financial reporting. Adept at conflict resolution and enhancing customer service, I have successfully implemented streamlined processes that improved efficiency and compliance, fostering a culture of excellence and accountability within the finance team.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Tony Ramos Insurance Agency
03.2024 - Current
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Assisted clients with policy details, claims processes, and coverage options to enhance customer satisfaction.
- Processed policy changes and renewals efficiently to maintain client accounts accurately.
- Educated customers on insurance products, fostering informed decision-making regarding coverage needs.
Commercial Manager
Afore Invercap SA De CV
11.2018 - 08.2022
- Led a cross-functional team to optimize commercial strategies and drive revenue growth.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Mentored team members, enhancing team performance and knowledge sharing.
- Established strong relationships with key stakeholders to foster collaboration and strategic partnerships.
- Conduct canvassing operations in different areas of the city to achieve weekly goals.
Authorized Distributor
Royal Prestige Marketing
10.2014 - 06.2018
- Managed logistics and distribution processes to ensure timely product delivery.
- Implemented training programs for new distributors, enhancing team performance and knowledge retention.
- Led cross-functional teams in executing marketing initiatives that boosted brand visibility and sales growth.
- Mentored junior staff on best practices in distribution operations, fostering a culture of continuous improvement.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Streamlined distribution processes for improved efficiency and reduced delivery times.
Accountant Supervisor
Emerson Climate Technologies
03.2001 - 03.2014
- Supervised accounting team, ensuring accuracy and compliance with financial regulations.
- Developed and implemented streamlined processes for monthly financial reporting.
- Coordinated audits, collaborating with external auditors to maintain transparency.
- Analyzed financial data, providing insights to support strategic decision-making.
- Trained and mentored staff on accounting best practices and software tools.
- Maintained up-to-date knowledge of accounting standards and regulations, ensuring company-wide compliance at all times.
- Ensured compliance with tax regulations by preparing accurate state and federal tax filings.
- Implemented internal controls to safeguard company assets and reduce risk exposure related to fraud or errors.
- Oversaw three finance personnel in preparing tax returns, providing documentation and reconciling accounts.
Education
Bachelor of Accounting -
Instituto Tecnologico De Ciudad Juarez
Ciudad Juarez06-2001
Skills
- Customer service
- Conflict resolution
- Payment processing
- Appointment scheduling
- Team development
- Preparation of Financial Statements
Timeline
Customer Service Representative
Tony Ramos Insurance Agency
03.2024 - Current
Commercial Manager
Afore Invercap SA De CV
11.2018 - 08.2022
Authorized Distributor
Royal Prestige Marketing
10.2014 - 06.2018
Accountant Supervisor
Emerson Climate Technologies
03.2001 - 03.2014
Bachelor of Accounting -
Instituto Tecnologico De Ciudad Juarez