MARISELA MARIN
Oakland,CA
Summary
Highly-enthusiastic client service professional with 4+ years of client interface experience. Well-versed in services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. An associate known for having a positive attitude & being gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Park and Rec Division
Merced County
02.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed and implemented proactive maintenance practices.
- Completed projects with minimal supervision while adhering closely to specifications provided by managment.
- Ensured safety standards were maintained throughout all aspects of park life, resulting in zero major incidents under my supervision.
Direct Support Provider
Arizona Department of Economic Security
02.2023 - 12.2023
- Improved overall quality of life for clients through assistance with daily living activities, such as dressing, grooming, and meal preparation.
- Acted as a liaison between clients and service providers, ensuring all necessary supports were in place to maximize the client''s quality of life.
- Utilized creative problem-solving abilities to address client challenges and find workable solutions that aligned with their needs and preferences.
- Completed comprehensive training programs in behavior management strategies, allowing for successful implementation of positive reinforcement techniques within the home setting.
Client Service Representative
People's Barbershop
06.2021 - 01.2023
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts..
- Ensured compliance with industry hygiene standards by regularly cleaning barbering tools, stations, waiting area, and restrooms.
- Contributed to the barbershop''s positive atmosphere through friendly interactions with both colleagues and customers.
- Supported inventory management by ordering supplies, organizing stock, and minimizing wastage to streamline salon operations.
Client Service Representative
San Francisco SPCA
10.2018 - 09.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Education
Cosmetology -
Cinta Aveda Institute
San Francisco, CA12.2022
High School Diploma -
Thornton High School
Daly City, CA06.2016
Skills
- Drawer Balancing
- Payment Processing
- Paperwork Coordination
- Inventory Control
- Clerical Support
- Data Entry
- Documentation and Reporting
- Schedule Management
- Client documentation
- Health and safety requirements
Certification
- Certified in CPR training
- G-Tube Certified
- Fingerprint Clearance Card current
Timeline
Park and Rec Division
Merced County
02.2024 - Current
Direct Support Provider
Arizona Department of Economic Security
02.2023 - 12.2023
Client Service Representative
People's Barbershop
06.2021 - 01.2023
Client Service Representative
San Francisco SPCA
10.2018 - 09.2021
Cosmetology -
Cinta Aveda Institute
High School Diploma -
Thornton High School
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