MARISELA ORQUIZ
Anaheim,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
1
1
Certification
Work History
DVC Member Services Liaison
Disneyland Resort
08.2025 - Current
- Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with several facets of the Member experience including My Disney Experience planning, general park knowledge, and various Membership management requests.
- Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club Members
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.
Community Service Leader
St Pius V Catholic Church & Girl Scouts
09.2014 - Current
- Facilitated group discussions and led workshops.
- Managed volunteers and resources for various projects.
- Utilized technology to enhance communication and engagement.
- Demonstrated strong leadership and interpersonal skills.
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Managed finances and maintained accurate records of expenses and dues.
- Created a positive and inclusive environment for all to learn and grow together.
Sales Operations Coordinator
AT&T Mobility
03.2004 - 01.2011
- Collaborated with cross-functional teams to develop and implement strategic sales initiatives.
- Led training sessions for new team members on sales techniques and product knowledge.
- Utilized CRM software to track sales pipeline and improve forecasting accuracy.
- Established and maintained strong relationships with clients to increase customer retention.
- Implemented process improvements to streamline sales operations and increase efficiency.
Call Quality Supervisor
The Holmes Group
03.2002 - 03.2004
- Managed a team of 20 customer service representatives to ensure high levels of customer satisfaction.
- Developed and implemented quality assurance processes to evaluate agent performance and identify areas for improvement.
- Conducted regular coaching sessions with agents to provide feedback and support their professional development.
- Created detailed reports on call quality metrics and presented findings to senior management.
General Manager
Pick Up Stix
11.1999 - 12.2000
- Managed all aspects of front-of-house operations including staff training and supervision, customer service, and inventory management.
- Developed and implemented strategies to increase sales and improve overall profitability.
- Hired, trained, and mentored team members to ensure high standards of service and customer satisfaction.
- Implemented quality control measures to uphold food safety standards and consistency.
- Analyzed sales and marketing trends, schedules, and financial reports to track performance and identify areas for improvement.
Service Manager
Louise's Trattoria
01.1997 - 12.1999
- Managed a team of servers and hostesses to provide exceptional customer service and ensure efficient operations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to guests.
- Maintained a clean and organized front of house area, including overseeing cleanliness of dining room and restrooms.
- Participated in regular staff meetings to discuss improvements in service and address any operational challenges.
Assistant Food and Beverage Manager
Sheraton Hotel
05.1993 - 09.1997
- Managed food and beverage operations in a busy restaurant.
- Collaborated with kitchen staff to create menu specials.
- Handled customer inquiries, feedback, and complaints in a professional manner.
- Organized events and catered functions to meet client requirements.
- Ensured compliance with health and safety regulations at all times.
Server Trainer
Hof's Hut Restaurant
03.1992 - 10.1995
- Trained new staff members on restaurant operations and customer service protocols.
- Demonstrated product knowledge and menu expertise to improve staff performance.
- Provided coaching and feedback to improve server performance.
Customer Service
Nordstrom
05.1989 - 08.1993
- Performed cash handling and transaction duties accurately and securely, maintaining a balanced cash drawer.
- Achieved and exceeded sales targets through proactive engagement and upselling techniques with customers.
Education
Marketing Certificate -
University of Phoenix
Santa Theresa, NM05.2005
Bachelors Business Administration - undefined
California State University Dominguez Hills
Carson, CA06.1996
Skills
- Adept in financial analysis, marketing, sales, communications, accounting, auditing, banking operations and procedures
- Communication Systems - CSP, Delphi, AMI/DBS, Guest Service Suite, ConnectSmart, Passport, A la Carte, My Disney Experience
- Finance Systems - Horizon, Telegence, Care
- Reporting Systems - Business Objects, Oracle
- POS - OPUS, Sable, Micros, Squirrel
- Cross-functional communications
- Multidisciplinary collaboration
- Strategic partnerships
- Project planning
- Solutions development
- Microsoft Office and MacOS
- Resource advocacy
- Organizational skills
- Teamwork and collaboration
- Multitasking Abilities
- Relationship building
- Time management
- Decision-making
- Food Safety Certification
Certification
- Certified Tourism Ambassador, CTA - 2026
Languages
Spanish | Intermediate
Timeline
DVC Member Services Liaison
Disneyland Resort
08.2025 - Current
Community Service Leader
St Pius V Catholic Church & Girl Scouts
09.2014 - Current
Sales Operations Coordinator
AT&T Mobility
03.2004 - 01.2011
Call Quality Supervisor
The Holmes Group
03.2002 - 03.2004
General Manager
Pick Up Stix
11.1999 - 12.2000
Service Manager
Louise's Trattoria
01.1997 - 12.1999
Assistant Food and Beverage Manager
Sheraton Hotel
05.1993 - 09.1997
Server Trainer
Hof's Hut Restaurant
03.1992 - 10.1995
Customer Service
Nordstrom
05.1989 - 08.1993
Bachelors Business Administration - undefined
California State University Dominguez Hills
Marketing Certificate -
University of Phoenix