Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marisela Ortega

Gardena,CA

Summary

Dynamic customer service professional with experience at Unifi, excelling in problem resolution and active listening. Proven ability to enhance passenger satisfaction through effective complaint handling and efficient service delivery. Skilled in data entry and team development, consistently fostering a positive work environment while adapting to diverse client needs.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Unifi
Los Angeles, CA
08.2024 - Current
  • Assisting passengers at ticket counters, gates, and baggage service offices, including rebooking and handling complaints.
  • Verifying travel documents, checking in passengers, and managing boarding procedure
  • Weighing, tagging, and managing luggage, including assisting with lost or delayed items.

Associate

Walmart
Compton
07.2023 - 06.2024
  • Assisted in receiving, sorting, and organizing incoming shipments efficiently.
  • Maintained clean and organized work environment to enhance safety protocols.
  • Executed daily order picking and packing tasks with attention to detail.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Picked and packed order items.

Caregiver

Highland Manor
Lynwood
08.2022 - 07.2023
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Maintained clean and organized living environments to promote well-being.
  • Communicated effectively with clients to understand their needs and preferences.
  • Supported medication management by reminding clients of schedules and dosages.
  • Collaborated with healthcare professionals to provide comprehensive care.
  • Adapted quickly to changing client needs and routines, enhancing service delivery.
  • Documented care activities accurately to ensure continuity of care.
  • Participated in training sessions to improve caregiving skills and knowledge base.

Education

High School Diploma -

Cindy And Bill Simon Technology
Los Angeles, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint resolution
  • Team development

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Unifi
08.2024 - Current

Associate

Walmart
07.2023 - 06.2024

Caregiver

Highland Manor
08.2022 - 07.2023

High School Diploma -

Cindy And Bill Simon Technology