Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Marisela Payan

Alvarado,TX

Summary

Dynamic leader and skilled phlebotomist with a proven track record at Crumbl Cookies and Texas Health Huguley Hospital. Excelled in staff supervision and laboratory procedures, enhancing team performance by 30% and ensuring high-quality patient care. Adept in bilingual communication and conflict resolution, consistently achieving superior customer and patient satisfaction. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, conflict resolution, adaptability, and problem-solving to ensure smooth operations and team harmony.

Overview

3
3
years of professional experience

Work History

Phlebotomist

Texas Health Huguley Hospital
Fort Worth, TX
10.2023 - Current
  • Maintained a clean, safe, and organized work environment.
  • Documented patient information into electronic medical records system.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Verified collection orders and communicated discrepancies to nurses.

Shift Lead

Crumbl Cookies
Mansfield, TX
09.2021 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for the supervisor, and communicated regularly on goals and progress.
  • Coached team members to increase productivity and reduce workplace accidents.

Education

Certificate of Phlebotomy -

PHLEBOTOMY USA
Fort Worth, TX
07.2023

High School Diploma -

ALVARADO HIGH SCHOOL
Alvarado, TX
05.2021

Some College (No Degree) - Ultrasound Tech

Hill College
Burleson

Skills

  • Bilingual
  • Staff Supervision
  • Verbal and written communication
  • Conflict Resolution
  • Training Assistance
  • Assigning work
  • Team leadership
  • Customer Service Management
  • Medical records handling
  • Laboratory procedures understanding
  • Emergency response training
  • Pediatric phlebotomy
  • Therapeutic phlebotomy

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Phlebotomist

Texas Health Huguley Hospital
10.2023 - Current

Shift Lead

Crumbl Cookies
09.2021 - 10.2023

Certificate of Phlebotomy -

PHLEBOTOMY USA

High School Diploma -

ALVARADO HIGH SCHOOL

Some College (No Degree) - Ultrasound Tech

Hill College
Marisela Payan