Marisela Payan
Alvarado,TX
Summary
Dynamic leader and skilled phlebotomist with a proven track record at Crumbl Cookies and Texas Health Huguley Hospital. Excelled in staff supervision and laboratory procedures, enhancing team performance by 30% and ensuring high-quality patient care. Adept in bilingual communication and conflict resolution, consistently achieving superior customer and patient satisfaction. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, conflict resolution, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Phlebotomist
Texas Health Huguley Hospital
Fort Worth, TX
10.2023 - Current
- Maintained a clean, safe, and organized work environment.
- Documented patient information into electronic medical records system.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Conducted various blood tests and updated results into paper and electronic charts.
- Ensured compliance with federal regulations governing laboratory procedures.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Verified collection orders and communicated discrepancies to nurses.
Shift Lead
Crumbl Cookies
Mansfield, TX
09.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for the supervisor, and communicated regularly on goals and progress.
- Coached team members to increase productivity and reduce workplace accidents.
Education
Certificate of Phlebotomy -
PHLEBOTOMY USA
Fort Worth, TX07.2023
High School Diploma -
ALVARADO HIGH SCHOOL
Alvarado, TX05.2021
Some College (No Degree) - Ultrasound Tech
Hill College
BurlesonSkills
- Bilingual
- Staff Supervision
- Verbal and written communication
- Conflict Resolution
- Training Assistance
- Assigning work
- Team leadership
- Customer Service Management
- Medical records handling
- Laboratory procedures understanding
- Emergency response training
- Pediatric phlebotomy
- Therapeutic phlebotomy
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Phlebotomist
Texas Health Huguley Hospital
10.2023 - Current
Shift Lead
Crumbl Cookies
09.2021 - 10.2023
Certificate of Phlebotomy -
PHLEBOTOMY USA
High School Diploma -
ALVARADO HIGH SCHOOL
Some College (No Degree) - Ultrasound Tech
Hill College
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