Marisela Rivera
Glendale Heights
Summary
Dynamic Operations Manager with a proven track record at Avis Budget Group, excelling in team leadership and effective problem resolution. Streamlined processes to enhance efficiency, implemented impactful training programs, and reduced payroll errors through meticulous data verification. Committed to delivering exceptional customer service while driving operational excellence.
Overview
35
35
years of professional experience
Work History
Operations Manager
Avis Budget Group
Chicago, IL
12.2003 - Current
- Streamlined operations to enhance efficiency across multiple branches.
- Implemented training programs to improve staff performance and service delivery.
- Analyzed workflow processes, identifying areas for improvement and cost reduction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Shift Manager
ANC Rental
Chicago, IL
06.1991 - 12.2003
- Facilitated management of daily operations to support efficient workflow and maximize team performance.
- Supported training of new team members on company policies and procedures.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Adapted quickly to changing priorities, ensuring tasks were completed effectively under pressure.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Bachelor of Science - Accounting
Elmhurst University
Elmhurst, IL05-2002
Skills
- Effective problem resolution
- Team leadership
- Operations management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Avis Budget Group
12.2003 - Current
Shift Manager
ANC Rental
06.1991 - 12.2003
Bachelor of Science - Accounting
Elmhurst University