Marisela Romo
Gridley,CA
Summary
Experienced Administrative Assistant with a proven track record of delivering outstanding customer service in high-pressure settings. Recognized for meticulous attention to detail and sound decision-making while managing multiple tasks simultaneously. Possessing a self-motivated work ethic, thrives both independently and as a valuable team member.
Overview
6
6
years of professional experience
Work History
Central Scheduler
Oroville Hospital
01.2023 - Current
- Aimed to provide the highest level of customer service by remaining organized, punctual, and accurate
- Schedule appointments and procedures, maintaining full appointment calendars across multiple specialties
- Maintain patient records and ensure confidentiality
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
Patient Access Representative
Oroville Hospital
07.2022 - 01.2023
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Mobile Sales Representative
T-Mobile
01.2019 - 01.2022
- Cultivated a welcoming store environment that encouraged customers to explore products at their leisure while remaining available for assistance when needed.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable product information.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Esperanza High School
Gridley, CA06-2017
Skills
Microsoft Word
Microsoft Excel
Bilingual
Fast learner
Adaptability
Administrative skills
Ability to work in a fast-paced environment
Ability to work under stress
Team player
Ambitious
Growth-oriented
Deadline-oriented
Patient confidentiality
Multi-line telephone system control
Reliability
Confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Central Scheduler
Oroville Hospital
01.2023 - Current
Patient Access Representative
Oroville Hospital
07.2022 - 01.2023
Mobile Sales Representative
T-Mobile
01.2019 - 01.2022
High School Diploma -
Esperanza High School
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