Eugenia Beason
Detroit,Mi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Dedicated to organization and collaboration with over 8 years in administrative industry. Trained in Echo, Athena, Mainframe and HBO Systems. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Central Scheduler
Ascension Health Ministries
Warren, MI
08.2018 - Current
- Completed skilled administrative work to support all office staff and operational requirements.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Successfully scheduled patient appointments and placed remainder calls to deliver exceptional customer experience.
- Enhanced office efficiency by handling 70+ callers per day.
Administrative Assistant
DAAA
Detroit, MI
06.2018 - 08.2018
- Interacted with vendors, contractors and professional personnel to receive orders, direct activities and communicate instructions.
- Prepared work orders for contractors, and reports , emails, and memo’s for management.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for team of 12 professional contractors.
Patient Advocate
Henry Ford Health Systems
Detroit, MI
02.2014 - 08.2015
- Responded to patient concerns and questions with compassion and knowledgeable service.
- Performed new patient registration.
- Updated current registration and insurance.
- Conducted online data entry of all telephone encounters for physician messages and or prescription refills.
- Managed large caseload of patients in scheduling department.
- Managed database of patient information and frequently used computerized systems to track details
- Scheduled patient appointment and procedures with Athena
- Managed more than 90 incoming calls per day
Education
Certificate of Completion - Small Business Administration And Management
Baker College
Detroit, MI06.1991
Skills
- Administrative
- Planning and Coordination
- Multitasking abilities
- Verbal and written communication
- Excellent work ethic
- Microsoft Office
- Critical Thinking
- Customer Service
- Clerical
Timeline
Central Scheduler
Ascension Health Ministries
08.2018 - Current
Administrative Assistant
DAAA
06.2018 - 08.2018
Patient Advocate
Henry Ford Health Systems
02.2014 - 08.2015
Certificate of Completion - Small Business Administration And Management
Baker College