Marisela Villarreal
San Antonio
Summary
Dynamic customer service professional with experience at Xerox, adept at resolving complex issues and enhancing customer satisfaction. Skilled in payment processing and active listening, I excel in fast-paced environments, ensuring efficient transactions and positive interactions. Proven ability to maintain high standards of service and cleanliness, contributing to overall operational success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Xerox
San Antonio
09.2018 - 03.2019
- Resolved complex customer issues by verifying license plate numbers in photos and processed payments for TX-tag toll roads using credit and debit cards.
- Resolved customer service inquiries with dedication, ensuring high satisfaction levels.
- Addressed customer inquiries promptly, ensuring clear communication and support.
Cashier and chicken table
Bill Miller's Bar B Q
San Antonio
08.2012 - 08.2015
- Processed customer transactions accurately and efficiently, handling cash and credit cards with a friendly demeanor.
- Maintained cleanliness and organization of checkout area to enhance customer experience. Took customers' orders by pronouncing on speaker what they were having for speed service and prepared the drinks as they were ordering.
- Tapped receipts and packaged customer orders for efficient service.
- Prepared chicken and strips orders based on customer requests.
- Prepared ingredients during night shifts for the next day's operations.
- Cleaned restrooms and performed cleaning tasks to ensure a hygienic environment for customers.
- Take the trash to the back of the restaurant dumpster.
Dietary Aide
Memorial Nursing home
San Antonio
01.2007 - 01.2009
- Collaborated with nutrition staff to tailor individualized meal plans, enhancing residents' nutritional needs for all meal times.
- Supported meal preparation and presentation, ensuring adherence to dietary restrictions and preferences for optimal resident health.
- Delivered meals to residents properly, enhancing dinning experience and satisfaction.
- Maintained cleanliness and sanitation of kitchen and dining areas for safety.
Education
Some College (No Degree) - Business Management
Southwest High School & St. Phillip's College
San Antonio, TX07-2026
Skills
- Point-of-sale systems
- Payment processing
- Transaction processing
- Customer service
- Customer interaction
- Inbound calling
- Data entry
- Restaurant experience
- Problem resolution
- Active listening
Languages
English
Professional
Timeline
Customer Service Representative
Xerox
09.2018 - 03.2019
Cashier and chicken table
Bill Miller's Bar B Q
08.2012 - 08.2015
Dietary Aide
Memorial Nursing home
01.2007 - 01.2009
Some College (No Degree) - Business Management
Southwest High School & St. Phillip's College