Marisela "Marcy" Arredondo
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Noon Duty (Morning Crossing Guard)
Kelseyville Unified School District
09.2025 - Current
- Ensured student safety during school arrival.
- Greet staff, students, and parents when arriving at school.
- Monitored traffic flow and enforced pedestrian right-of-way protocols.
- Communicate effectively with students, parents, and school staff regarding safety procedures.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
Lake County Site Coordinator
Be A Mentor
07.2025 - Current
- Coordinated site activities to ensure seamless operations and effective communication among team members.
- Developed schedules and managed logistics for on-site events, optimizing resource allocation.
- Recruit and assist in onboarding youth participants.
- Assist in training new staff on operational procedures and company policies, fostering a collaborative environment.
- Collaborate with the California National Guard to foster relationships with local schools, law enforcement agencies, and community organizations.
- Assist in training mentors on trauma-informed practices, substance misuse prevention, and youth development.
- Maintain accurate records of mentor-mentee interactions using Volunteer Management Systems (VMS)
Noon Duty Aide (Substitute)
Kelseyville Unified School District
03.2025 - Current
- Supervised students during lunch and breaks to ensure safety and engagement.
- Assisted with conflict resolution among students, promoting a positive environment.
- Collaborated with staff to develop strategies for improving student participation.
- Collaborated with teachers and staff to identify students needing additional support or intervention.
- Maintained vigilance in recognizing potential hazards on school grounds, addressing them promptly to ensure student safety.
- Established positive relationships with students, fostering trust and respect while maintaining boundaries as an authority figure.
- Streamlined communication between team members using walkie-talkies for quick response times during emergencies or incidents.
- Reduced incidents of bullying by implementing conflict resolution strategies and addressing issues promptly.
- Monitored student behavior, providing guidance and support as needed.
Restaurant Owner
Carmelita's Cocina
02.2019 - 09.2024
- Developed and implemented daily operational processes to enhance efficiency in restaurant management.
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Trained staff on food safety regulations and customer service best practices.
- Established vendor relationships to secure quality supplies and negotiate favorable terms.
- Created weekly staff schedules to align with peak service hours and improve coverage.
- Monitored customer feedback to identify areas for improvement in service delivery.
- Maintained compliance with health and safety standards through regular inspections and training sessions.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Supervised daily activities of restaurant and employees.
Patient Services Representative Lead
Mendocino Community Health Clinic- Lakeside
03.2011 - 12.2017
- Facilitated patient scheduling and appointment management to optimize clinic operations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed patient inquiries and concerns, ensuring timely resolution of issues.
- Streamlined administrative processes to improve overall efficiency within the department.
- Trained new staff on patient service protocols and client interaction techniques.
- Led team meetings to discuss workflow improvements and address service challenges.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Assistant to Site Director, helped over see the entire site. Which included adult medical, pediatrics, behavioral health, women's health,
- Assisted director in the hiring and terminating process of staff.
- Managed all medical doctor's schedules.
- Translated for medical appointments.
Education
Cosmetology -
Ukiah Beauty College
Ukiah, CA08.2006
Skills
- Child supervision
- Coordination and teamwork
- Patience and empathy
- Planning and leading activities
- Conflict resolution
- Team leader
- Relationship building
- Friendly and respectful
Languages
Spanish
Native or Bilingual
Timeline
Noon Duty (Morning Crossing Guard)
Kelseyville Unified School District
09.2025 - Current
Lake County Site Coordinator
Be A Mentor
07.2025 - Current
Noon Duty Aide (Substitute)
Kelseyville Unified School District
03.2025 - Current
Restaurant Owner
Carmelita's Cocina
02.2019 - 09.2024
Patient Services Representative Lead
Mendocino Community Health Clinic- Lakeside
03.2011 - 12.2017
Cosmetology -
Ukiah Beauty College
Hobbies
Vice President of Kelseyville Boosters Club
Coach at Kelseyville Youth Basketball League
Parent committee for Kelseyville High class of 2027
Parent committee for Kelseyville High class of 2029
Former volleyball coach at Mountain Vista Middle School (3 Years)
Former volleyball coach at Konocti Bay travel team (2 years)
Former basketball coach at Mountain Vista Middle School (2 years)
Former board member of Kelseyville Little League (4 years)
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