Marisela Cazares
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TransPerfect
05.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Transaction Processing Associate
Conduent
05.2020 - 05.2023
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Completed data entry tasks with accuracy and efficiency
- Located and corrected data entry errors and reported to management
Customer Service Representative
Empire Today
09.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Catalog Sales Associate
FULLBEAUTY Brands
10.2016 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Some College (No Degree) -
El Paso Community College
El Paso, TXHigh School Diploma -
Irvin High School
El Paso, TX06.2006
Skills
- Customer Service
- Product Knowledge
- Appointment Setting
- Cross-Selling
- High-volume call centers
- Inbound sales
- Documentation and reporting
- Good listening skills
- Data Processing
- On-Site Technical Support
Timeline
Customer Service Representative
TransPerfect
05.2023 - Current
Transaction Processing Associate
Conduent
05.2020 - 05.2023
Customer Service Representative
Empire Today
09.2019 - 05.2020
Catalog Sales Associate
FULLBEAUTY Brands
10.2016 - 09.2019
Some College (No Degree) -
El Paso Community College
High School Diploma -
Irvin High School