Marisha Coleman
Byron
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
The Buzz Agency
07.2022 - Current
- Answered customer inquiries, resolving issues efficiently, improving satisfaction scores by 18%
- Processed returns and exchanges, reducing processing time by 12% and enhancing customer experience
- Trained new hires on company policies, resulting in a 15% decrease in onboarding time
- Managed customer accounts, ensuring accuracy and timely updates, leading to fewer billing errors
- Collaborated with team members to streamline workflows, boosting overall productivity
EVENT COORDINATOR
HoneyB Events LLC
03.2019 - 06.2022
- Manage budgets effectively, negotiate with vendors, and optimize resource allocation
- Deliver cost-efficient events without compromising quality
- Foster strong relationships with clients, vendors, and team members
- Ensure smooth communication and coordination for flawless event execution
- Oversee logistics, manage timelines, and coordinate multiple moving parts
- Ensure every aspect of the event aligns with client vision and objectives
- Lead cross-functional teams to seamlessly integrate various event elements, fostering a cohesive work environment that enhances overall event quality
RESTAURANT ASSISTANT MANAGER
Sonic Drive-In
09.2017 - 02.2019
- Led team of 8, optimized operations, reduced food waste by implementing inventory tracking system
- Improved customer satisfaction scores through staff training
- Fostered a positive work environment, mentored new hires, and coordinated cross-functional teams to streamline drive-thru service, reducing wait times
- Ensured compliance with food safety regulations, maintained meticulous financial records, and optimized inventory management to reduce costs
- Cultivated strong team dynamics, implemented employee recognition programs, and provided ongoing training to enhance skills and boost morale
RECEPTIONIST
Golden Years Private Homecare Agency
03.2012 - 05.2015
- Managed front desk operations, enhancing client satisfaction through efficient service
- Scheduled appointments, ensuring optimal time management and client flow
- Handled client inquiries, resolving issues promptly to maintain high service standards
- Maintained accurate records, contributing to streamline administrative processes
- Coordinated seamless front-desk operations, enhancing client satisfaction
- Streamlined appointment scheduling, reducing wait times and improving overall efficiency
- Provided compassionate assistance to elderly clients and their families
- Facilitated communication between caregivers and clients, ensuring high-quality care
Education
High School Diploma - General Studies
Howard High School
05.2015
Skills
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Typing proficiency
- Prioritization
- Critical Thinking
- Order Processing
- Documentation
- Call Center Operations
- Customer Service
- Courteous demeanor
- Active Listening
- Order Fulfillment
- Customer Relations
- Client Relations
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Problem resolution
- Live chat support
- Call center experience
- Customer focus
Timeline
CUSTOMER SERVICE REPRESENTATIVE
The Buzz Agency
07.2022 - Current
EVENT COORDINATOR
HoneyB Events LLC
03.2019 - 06.2022
RESTAURANT ASSISTANT MANAGER
Sonic Drive-In
09.2017 - 02.2019
RECEPTIONIST
Golden Years Private Homecare Agency
03.2012 - 05.2015
High School Diploma - General Studies
Howard High School
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